Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A trim was not secured.
Customer Service - 4.5/5.0 -
The receptionist was always pleasant and answered the phone promptly. However, I think you can do better by informing the customer in advance about the 3% credit card fee when they come to recieve the car. I dont object to you having a fee. But if you dont tell the customer in advance, he may not have a debit card and has no option but to pay the fee. I think this was not fair.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Except for the wait which understandably took a little longer to get the parts and the weather, I am very pleased with the car. Looks brand new.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is Fine 🙂
Customer Service - 5.0/5.0 -
Absolutely great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The workmanship was excellent and the interior was thoroughly cleaned before the car was returned to is
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
To be honest, the guy was young so he’s on a learning scale.the work was top notch (imo) learning communication with customers comes with good supervision, modeling, and time.
Repair Quality - 4.5/5.0 -
The repair was fantastic. However, since I wasn’t using insurance and was not renting a car (in other words, paying for the repair myself), I had different expectations. There are a couple of things that need improvement: customer communication. Someone like me expects the call if you say you will call. I felt I was patient but I didn’t like to have to call and seek information based on the expectations. I wouldn't have been concerned for the length of time had I not been told one thing. So I had to bug you all to get the info. A quick call, even leaving a message would have been ok. The repair itself- perfect! Thank you! Sorry it took me so long to write this up.
Customer Service - 4.0/5.0 -
I’ve already commented. Communication with the customer is timely but would have really benefited this experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am very pleased for the excellent work that you did to my car and I really appreciate it
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
At Erie’s direction, I called to confirm that all needed parts were in stock. O’Donnell confirmed that all but 1 part the was and that part would only take 1 day to deliver. Estimated time for completion was 1/16/26..Car was ready 1-22-26.
Customer Service - 4.5/5.0 -
Front desk staff was friendly and helpful. The shop manager (I think) was with me when I inspected the car before I took it back.
Likely to Recommend - 0.5/5.0 -
I would never recommend this location/service to anyone I know. Communication/Transparency was a huge disappointment.
Repair Quality - 0.5/5.0 -
There was no communication on their part of the process of said vehicle. Was constantly calling everyday to receive some sort of update. Information was close to nothing, simple questions could not be answered or seemed as though they didn’t want to answer.
Customer Service - 0.5/5.0 -
There was no communication on their part of the process of said vehicle. Was constantly calling everyday to receive some sort of update. Information was close to nothing, simple questions could not be answered or seemed as though they didn’t want to answer.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I say 5 because my truck isn't completely fixed yet.
Repair Quality - 2.5/5.0 -
I have to bring my truck back Im out of town at the moment. I will be back Thursday. My dash board is lit up. My starter wont start my car. My heat isn't working properly. It also feels like my truck is pulling to the right.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The worst part is that I intentionally bypassed other collision centers that I know do good work, because I thought I would receive higher quality repairs and superior service because of the "Honda" name.
Repair Quality - 0.5/5.0 -
The entire experience was terrible.
Customer Service - 0.5/5.0 -
Extremely poor communication practices. The receptionist have extremely limited knowledge about anything.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Great job. Would recommend. Hoping there is an option to use the transportation provided by the service area but thankfully I got a rental and it was next door. You are only 5 mins from my neighborhood. I could share my experience. Do you work on cars other than Honda there? Lots or Honda’s in my neighborhood but that would be good info to have.
Repair Quality - 5.0/5.0 -
Excellent service and communication. I’m a picky customer and they did a great job!
Customer Service - 5.0/5.0 -
All good. My questions were answered and they kept me updated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The repairs and service was great! But didn't like the extra work because of the mouse.
Repair Quality - 4.5/5.0 -
Satisfied with the Outer repairs. However, somehow a rodent got into my vehicle while in your possession. Their was paper/plastic bag shaving and mice droppings in the front and back passenger sides floor and seat. The Tech offered to have it vacuumed if I can wait until the staff member returns for lunch. But I could not. Then she offered me to return the next day. I could not do that even, had to prep for my daughter's upcoming surgery. So I will have to resolve it myself. And much thanks for the good work of the mechanics.
Customer Service - 5.0/5.0 -
Customer Service Team were very accommodating.
Returned Clean
Likely to Recommend - 4.0/5.0 -
None
Repair Quality - 4.5/5.0 -
For reasons not explained, at least twice I was told that my vehicle would be completed and ready for pickup and that I would be telephoned. In neither case was I called and told that my vehicle would not be ready. The last time it did work- I was called and the vehicle was ready.
Customer Service - 3.5/5.0 -
See explanation above.