Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair team fixed my truck and i have had no issues since then and during the process mr stephen kept me informed of all progress or delays during vehicle being there
Customer Service - 5.0/5.0 -
Everyone on staff was very courteous and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
i would never
Customer Service - 1.0/5.0 -
communication was bad until i started straight up asking for the manager and only communicating with her. then things started getting done but that’s shouldn’t be the case.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Barring that they don't have major issues I would recommend.
Repair Quality - 3.5/5.0 -
Nice people and very helpful. Car battery died right after I got car back which was odd and had to initiate contact each time for updates. Car stuff is stressful no matter what but they tried to be nice about it!
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Haven’t driven the car myself, but I hear things are good. Steve and Ms. Johnson were very helpful.
Customer Service - 5.0/5.0 -
Hi, I filled this out and sent it back last week. Please review your records. Let me know if you didn’t get it.
Returned Clean
Likely to Recommend - 3.0/5.0 -
I would recommend the collision center to someone else as long as you understand the guys doing the work are phenomenal. The follow up needs a little bit more attention, and when people understand that the end result will meet every expectation.
Repair Quality - 2.5/5.0 -
I had two vehicles repaired by O’Donnell Honda and I had two totally different experiences my Acura MDX. The service representative was polite courteous attentive gave updates and followed up with me. Every time I reached out my Honda pilot 2017. The representative act like I was an inconvenience to even be asking anything about my vehicle and ignored every request that I had that I had a concert with overall feeling the people behind the scenes that I weren’t in interact with the Repair guys did a phenomenal job on the repairs of the vehicles, but I did get calls on both my vehicles when they were reported to be done and ready for pick up upon me looking at them all gaps and miss online parts and then they came out to address them and they did successfully address everything that I had brought to their retention just find it a little odd that I would have to put these things out at this time. My acro MDX is at the Apple Honda mechanic shop getting repairs to it after the accident that I was told were not related, but I find unacceptable because I know the condition of my vehicle prior to the accident so I am paying out-of-pocket to get these repairs done so as I get this update, I want you to know two things. I trust APPLE Honda to do a good job. I do have concerns about how they determine what the final look of a vehicle should be when it is repaired.
Customer Service - 2.5/5.0 -
It’s kinda hard to give anything above a five when on a customer service side I will get a call stating my vehicle is ready and when I look at it, they realize they still gotta do more work on it, but I will give a five because when I did point out things that were needing more attention, they gave it the attention it needed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Evening was great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went as I had hoped.
Customer Service - 5.0/5.0 -
They answered all of my questions, were polite, knowledgeable and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Steven kept me informed throughout the procesd
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
My rating is a 7 because I am still waiting for a part to come in. I picked up my car and paid the deductible on November 26, 2025. Today is December 12, 2025, and I am concerned how long it is taking for the part (a piece of trim) to come in. Prior to my pick up, my car was at the shop for about 2 weeks I think.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car spend 5 days in the shop They told me to pick up the car I pay my bill Then when I saw the the car, the damage part was not fixed I ask them to see what I saw, then they fixed right away The have issues with quality control After I told them
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The Customer service is the worst. I would never recommend nobody to go there.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
The lady Miss Johnson did not know anything, even though the manager said that I can go Miss Johnson persist on waiting until I got in touch with State Farm for me to go. It’s like nobody there ain’t know anything and she always wanted somebody to send something to her personal email. She is the worst she need a lot of training. She didn't know the universal email for the company. The Kevin was just rude. He was so dismissive.Never again.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0 -
unprofessional, didn't return calls or let me know what was going on with my car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have been recommending ever since our first of four Pilots from O’Donnell. Please don’t change anything’
Repair Quality - 5.0/5.0 -
I would dare anyone to look at the vehicle and determine that it was repaired 🙂
Customer Service - 5.0/5.0 -
Kevin and all of the ream were exceptionally friendly and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Why I got called only once .I do health so not on the phone a lot because of my clients. Truck ready several days .If they had texted I would have know the same day