Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Looked great. Expected replacement of both headlamps.
Customer Service - 5.0/5.0 -
Very professional, responsive to all inquiries.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They work though the process quite well while going though a change of ownership and telephone issues. The staff was very customer friendly. Ever
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
There is a small mark on the driver’s seat in the leather that was not there before (maybe a key or tool in someone’s pocket could have caused it). Also, I get like I was told many times that my car be ready “the next day” and then it wasn’t, but nobody would call me. I would call to see if I could pick up the car and then be told no. The lack of communication get frustrating.
Customer Service - 3.5/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Customer service was great! The body work that was done was done beautifully.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new. The service was great.
Customer Service - 5.0/5.0 -
Everyone was professional and courteous.
Likely to Recommend - 3.5/5.0 -
I hope service advisors will not judge people automatically, insisting that they will not cover for my car because the my windshield was leaking without even know what year and model my car was..
Repair Quality - 3.5/5.0 -
I hope service advisors will not judge people automatically, insisting that they will not cover warranty for my car because the my windshield was leaking without even know what year and model my car was..
Customer Service - 3.0/5.0 -
I hope service advisors will not judge people automatically, insisting that they will not cover for my car because the my windshield was leaking without even know what year and model my car was..
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend them to any one of,not just Honda made vehicles
Repair Quality - 5.0/5.0 -
Was very satisfied with customer service and workmanship
Customer Service - 5.0/5.0 -
Customer service was absolutely awesome ,my concerns and questions was answered
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I told them numerous times about a noise I heard after accident. Per GEICO. He informed me that he would listen after repairs and test drive. Which made no sense. They had my car for 2 weeks. And so as I pulled away I heard it. I was then informed I would need a diagnostic at my expense. Very poor service.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop completed my repairs within five days and drop off. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.0/5.0 -
I asked for new OEM parts, and was willing to pay the difference. Instead, i got used aftermarket parts. The shop replaced one of my tires, and didnt bother to let me know. Why not offer to replace the rest? Again i would have PAID EXTRA. Instead, i bring the car back in, take time off work, and the mechanic says “yeah i knew this car would be coming back here”. What the hell?? Why not just call me ahead of time, do everything the car needs, and TAKE MY MONEY??? This shop is a disgrace.
Customer Service - 0.5/5.0 -
See previous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The door squeaks heavily when opened now. Also the runner wasn’t able to get replaced. I’m also still waiting for the check the shop was supposed to issue out.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
VERY SATISFIED
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Was not satisfied with the multiple completion dates. I understand that parts have to be ordered and received. Also, that parts are not all received at the same time. However, a one week guestimate for a job when all parts are not obtained as expected was a bit of frustration. I was told originally it would be one week. Then it was the next Friday. Then it was the next Monday. Finally, it was the following Wednesday - 2 weeks after I brought the car in. Perhaps you could be a bit more realistic in your estimate of the total repair time the next time I bring my car in the be repaired.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Repair looks good
Customer Service - 0.5/5.0 -
Mrs. Johnson was wonderful. Kevin that handled the claim was awful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My dent, scrape & scratches look great!
Customer Service - 5.0/5.0 -
Stephen explained my estimate thoroughly. The estimate was detailed. Even so, I called him a few times with questions that he patiently answered.