Tripp's Collision - Lansing Cr#100
In operation 38 years, 6 years at this location.
With three locations in South Central Michigan, Tripp's Collision has proudly served our communities with expert auto collision repair services since 1988. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in East Lansing, Lansing, and Jackson. At Tripp's Collision, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I appreciate the professionalism of everyone at Tripp’s Collision, especially John. The repair work on my Silverado looks great, and they kept me informed throughout the process. They have also been willing to coordinate with my graphics company to install a custom windshield banner, which I really appreciate. There are still a couple of finishing items to complete, including the protective coating on the front bumper and the banner installation, but based on my experience so far, I have every reason to believe they’ll take care of those as well. Thank you for your professionalism and customer service.
Likely to Recommend - 4.0/5.0 -
The repair quality was very good and I would recommend Tripp’s. My main concern is communication regarding additional charges. If work or services will result in an additional cost beyond what was originally discussed, I believe the customer should be informed of the amount and approve it before the work is performed.
Repair Quality - 4.5/5.0 -
Overall, I have been very pleased with the quality of the work performed on my truck. My concern is not primarily with the workmanship, but with communication regarding pricing. On more than one occasion, additional charges were not clearly communicated to me beforehand. I believe customers should be told what an additional service will cost before the work is performed so they can make an informed decision.
Customer Service - 3.5/5.0 -
Overall, I have been treated well and the staff has been friendly and helpful. My concern is communication regarding additional charges. There have been several instances where I was not informed of an additional cost before the work was performed. I would simply like any additional charges discussed and approved beforehand. That would greatly improve my customer service experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repair looked great except for color slightly off.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job customer service was great
Customer Service - 5.0/5.0 -
It was great they help me with everything I need done
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already posted recommendations on google and Facebook
Repair Quality - 5.0/5.0 -
Beautifully restored and in record time!!!
Customer Service - 5.0/5.0 -
Efficient, good communication and professionalism.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
high quality work! the repair took longer than I hoped, but that may have been waiting g for parts and not in Tripp's control.
Customer Service - 5.0/5.0 -
excellent and responsive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They always do good work.
Repair Quality - 4.5/5.0 -
Just took longer than expected. Hoping they would have ordered the parts before I took it in. They had to wait on a part.
Customer Service - 5.0/5.0 -
They kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and awesome customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very pleased with the work that was done to my car. I highly recommend them for your next repair job.
Customer Service - 5.0/5.0 -
Excellent staff, great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work
Customer Service - 5.0/5.0 -
Very satisfied with the work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall service was good and repair well done. My one point for improvement was vehicle was not done per on date I was told. I understand things happen, but several times I was told for sure it would be done by 6/22. On the morning of 6/22, I called and was told that while it was possible it would be done by late in the day, 6/23 was the more likely. I called morning of 6/23 and was told later in afternoon. That kind of date slip was a bit disappointing. Overall still a positive experience and delay was only minor.
Customer Service - 4.0/5.0 -
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