Tristate Collision Center of Columbia

My Experience - 5.0/5.0 -

I was most impressed with the assistance and support that I received in person and via telephone. Each person that I encountered made me feel that they had my interest at heart and wanted my satisfaction. This staff is an asset to Tri-state 's forward progress now and the future.

Likely to Recommend - 3.5/5.0 -

When I received my vehicle on Friday 8-21-26 the following car problems immediately occur before I drove off the TriState Collision parking lot: 1.) Engine light 2.) Steering Assist is Reduced: Drive With CareWarning 3.) The Temperature Gauge Drops to Cold 4.) Radiator Fans Running at Maximum Speed and Extremely loud 5.) The Air Conditioning is Disables 6.) Hot air coming out Air Conditioning 7.) Smoke coming out hood. 8.) After the car is off Engine fans still running extremely loud 9) Leakage from engine

Repair Quality - 0.5/5.0 -

When I received my vehicle on Friday 8-21-26 the following car problems immediately occur before I drove off the TriState Collision parking lot: 1.) Engine light 2.) Steering Assist is Reduced: Drive With CareWarning 3.) The Temperature Gauge Drops to Cold 4.) Radiator Fans Running at Maximum Speed and Extremely loud 5.) The Air Conditioning is Disables 6.) Hot air coming out Air Conditioning 7.) Smoke coming out hood. 8.) After the car is off Engine fans still running extremely loud 9) Leakage from engine

Customer Service - 0.5/5.0 -

When I received my vehicle on Friday 8-21-26 the following car problems immediately occur before I drove off the TriState Collision parking lot: 1.) Engine light 2.) Steering Assist is Reduced: Drive With CareWarning 3.) The Temperature Gauge Drops to Cold 4.) Radiator Fans Running at Maximum Speed and Extremely loud 5.) The Air Conditioning is Disables 6.) Hot air coming out Air Conditioning 7.) Smoke coming out hood. 8.) After the car is off Engine fans still running extremely loud 9) Leakage from engine

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The color doesn’t match entirely but maybe it’s impossible in a vehicle that is 9 yrs old.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great service

My Experience - 5.0/5.0 -

Thanks for taking care of my Honda CR-V again...so soon. Your work is outstanding, your customer service likewise. I wish I didn't have to come so soon, but glad you were there for me again. Well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate your professionalism and prompt response to all my questions. I am satisfied with the repair and service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0 -

Office was inconsistent Estitimator was great. My agent did not return phone calls. Lady in front office was wonderful. Man in front office was inconsistent and not very competent. Gave me different figures at different times, told me I had an appointment to drop off car, when we got there had no appointment. one time I stopped to check on my car, he looked at computer and said my car was not there. Lady in office came to window, listened to me, made a couple of taps on computer and found my car. no one contacted me when car was ready. I called several times. I have used your service several times and now not so sure.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was friendly and the work was flawless. I really appreciated how clean that had it when I picked up, even the inside

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I liked the weekly AI updates. Unfortunately my trucks damage would take a lot to fix because of the extensive damage. I think with a project that takes that long some human contact would be good for public relations.

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Not able to tell if the bumper sensors were affected by the repair

Customer Service - 4.5/5.0 -

The bumper repair looks good. And they cleaned my car inside and out! As I drove my car away from the shop, my wheels were making a rhythmic noise. Wasn’t sure it was related to the work though.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I loved the regular communication on the status of my vehicle, and everyone I dealt with was super friendly. My car was in the shop for almost three weeks, which feels like a lot, but everything looks great.

My Experience - 5.0/5.0 -

All evidence of the vandalism is gone, and the repairs look great. Kudos to Geico and Tri-State for smoothly handling all elements of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0