Tristate Collision Center of Columbia
In operation 24 years.
Dealership Auto body, Aluminum welding and repair, Mid-Heavy Duty Truck repair, High Roof Transit Van repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Looks great!
Customer Service - 3.5/5.0 -
Communication skills could improve (vocabulary, empathy, forthrightness)
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car looks great but the customer service was just awful except from dovell and Jeremy. Everyone else couldn’t have cared at all about giving me info on when my car would be ready. 6 weeks of not letting me know just an idea of when it would be ready. Never coming back
Customer Service - 0.5/5.0 -
The worst customer service I’ve ever had except for Jeremy on dovell. Never coming back
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
My front bumper looks like it will fall out
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
In addition to the repair work, since you had my vehicle, I asked if the passenger side front tire inflation sensor could be replaced. I was told yes, but it wasn’t done.
My Experience - 5.0/5.0 -
I am very impressed with the quality of the work that you do, and I appreciate the frequent status updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Tristate oes good job. Need to improve customer relations service. When estimating the repair and if some part has to be ordered which may take considerable time it may be good idea to order the parts and ask customer to drop the car for body work as the part arrives. My car's body work was very minor but had to leave the car with shop for 10 days which resulted in lot of inconvenience. If the car is in driving condition, this consideration will have lots of happy customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am truly satisfied and grateful for all the work you have done. Thank you! Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
service was great
Customer Service - 5.0/5.0 -
Justin was very helpful and answered all my questions.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0 -
Definitely would recommend TriState to a friend or family member.
Repair Quality - 4.5/5.0 -
Everything is back to new, the repairs were completed with professionalism and customer satisfaction.
Customer Service - 4.5/5.0 -
Jeremy and his TEAM were very professional, kept me in the loop, with great communication.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
wish there was more direct communication about progress. there was trash left in the vehicle and floormat wasn't installed properly which could have caused issues with the break.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Disappointed since the vehicle had a supplement. I thought it was inspected for quality. When we inspected it one of the hood mount was broken and a mirror.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great. The AI tool was very helpful. I was surprised it took 10 days though to replace the front bumper. I was very pleased that they cleaned out my car which was unexpected. They worked with insurance very smoothly. The main less than optimal thing other than the time it took was that communication about pickup was dismal at best. Thank you. Hopefully I won't need to go again but if I do it would be with Tristate.