Troys Best Auto Body Shop Inc

4.9 (207reviews)
96%
3102 7th Avenue,  Troy,  NY  12180

In operation 33 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (207)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many noting that their vehicles were restored to like-new condition. The team is frequently commended for outstanding professionalism, attention to detail, and going above and beyond expectations. Communication stands out as a major strength, with customers appreciating proactive text updates at every stage of the repair process. Timeliness is also highlighted positively, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned delays, though these were largely attributed to back-ordered parts rather than shop inefficiencies, and customers appreciated being kept informed throughout. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"... customers and the auto body repair work they do. Work completed on my truck was flawless. They keep you informed through entire process, coordinate ..." Read more
"... and I was very surprised when I got my car back and it looked like it was new, amazing work, friendly crew, I would recommend them to anyone." Read more
"... only did they do the job asked of them - but also corrected work done incorrectly - by the body shop my insurance company forced me to go to in the first ..." Read more
"... service while I was there and great work on the car. I can't tell the difference between the new and existing body parts. I'll likely choose this shop for any ..." Read more
"It was ready before the expected date time"
"1 week and 2 days before expected!"
"... insurance company to assure I got all factory parts. Car was ready earlier than they promised. I highly recommend Troys Best." Read more
"They were communicative, did the job in a timely fashion, and did the job well. No complaints."
"... expected due to back ordered part. Kept informed and job quickly completed once part arrived." Read more
"Excellent customer service; they keep you informed every step of the way. Very professional. I highly recommend them."
"... work on the car was very well done. Loved that I was informed about the progress every step of the way and explained and shown what was actually done." Read more
"Some of the kindest, highly communicative & most genuine peoplemechanicsowners at an auto body shop Ive ever ..." Read more
"Fantastic communication about the status of the repair and how the process worked. Excellent repair work!"
"... job repairing my 4Runner and fixing custom parts. Great communication along the way with updates and very friendly owner and staff. Would highly recommend!" Read more

My Experience

I truly appreciate the excellent service I received at Troys Best Auto Body Shop. The team was professional, friendly, and efficient throughout the process. I especially valued their clear communication and attention to detail. Keep up the fantastic work! I’ll definitely be recommending your shop to others!

Likely to Recommend

I will definitely recommend this place to anyone

Repair Quality

Great service!

Customer Service

They are very professional

Likely to Recommend

I have told people about this body shop for years and will continue to do so.

Repair Quality

Repair looks phenomenal.

Customer Service

Khach and the boys are super professional and you can clearly tell right away they care about what you’re going through and are fully committed in providing the service we are looking for.

My Experience

Troys best auto body shop did such an excellent job on my vehicle. It feels like im driving a new car straight out the shop I am greatful and thankful for the hard work, dedication and service put into my vehicle I would 💯 recommend receiving service by them 🙌.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Beautiful job on the truck. The estimate of time to fix was exactly what was communicated originally. Good people who really care. Thank you!!

Likely to Recommend

Hopefully I won’t have to, but yes for sure I would recommend

Repair Quality

Truck looks great. Like new again.

Customer Service

Thanks for giving me a ride home and treating me well

My Experience

Great customer service while I was there and great work on the car. I can't tell the difference between the new and existing body parts. I'll likely choose this shop for any other car body needs I have in the future.

Likely to Recommend

Repair Quality

Great service, fast turnaround, and I can't even tell the difference between the new and existing panels

Customer Service

My Experience

Very happy with the whole experience. Communication was punctual and I felt extremely well taken care of, and the car came out amazing too. Appreciate the hard efforts of the whole team

Likely to Recommend

Repair Quality

Customer Service

My Experience

The work was done in a week and a half, and everything looks brand new. I was very pleased with the updates they gave me through text so I knew what stage my car was at. I hope to never have to go back there, but if I ever need body work again this place is always going to be my first choice

Likely to Recommend

Best body shop in the area

Repair Quality

I’m very satisfied with the repairs on my vehicle, looks and feels brand new

Customer Service

I loved the constant updates via text telling me what stage my car was at. Kept me in the loop and opened the door for me to ask questions if I had any.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

THAT'S A GREAT BODY SHOP! THEY DO GREAT WORK! THEY TREAT PEOPLE WITH GREAT HUMANITY!!!

Likely to Recommend

I WOULD FULLY RECOMMEND

Repair Quality

SO FAR SO GOOD! TRUSTED MECHANICS!!!

Customer Service

GREAT PRESTIGIOUS WORK

My Experience

They’re amazing. Get my car done right! Don’t over charge me or try getting over on me. They really look out and are a great team. I don’t bring my car to anyone else.

Likely to Recommend

Repair Quality

I didn’t have brake issues until my car went into a sink hole they had my car and the issue wasn’t fixed they are now blaming me and refuse to fix the issue without paying more money for it then tried to keep my car

Customer Service

My Experience

Likely to Recommend

Repair Quality

Did a great job. Very nice people

Customer Service

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Repair Quality

Customer Service

My Experience

The service and quality of work was great. The team dealt with the insurance company directly to get all factory parts. My car was ready earlier than they promised. Couldn’t ask for a better experience.

Likely to Recommend

Repair Quality

Excellent experience with Troy’s Best! The quality of work was great. They work with the insurance company to assure I got all factory parts. Car was ready earlier than they promised. I highly recommend Troy’s Best.

Customer Service

My Experience

Amazing customer service, reliable timing and wonderful communication throughout the process. I would recommend you anytime. I had any Collision or body repair needs.

Likely to Recommend

Highly recommend and will bring our cars there again

Repair Quality

Customer Service

Great guys, professional and personable

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Repair Quality

Customer Service

My Experience

Fantastic communication about the status of the repair and how the process worked. Excellent repair work!

Likely to Recommend

Repair Quality

100% repaired and very good communication throughout

Customer Service