Caliber - Troy

4.9 (4,441reviews)
97%
7 Oakwood Avenue,  Troy,  NY  12180

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car

Reviews (4,441)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule. The front office staff and service advisors were widely commended for their professionalism, friendliness, and attentiveness. A few customers noted minor areas for improvement, such as occasional delays due to parts availability, interior detailing inconsistencies, and transparency around repair timelines - all shared directly from their experiences.
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"... insurance company. Updates were sent out regularly and the quality of work was top shelf. I highly recommend Calber." Read more
"The repairs were impeccable and the car looked good as new when it was returned to me."
"... took slightly longer than expected but only because they would not accept substandard parts from their suppliers. They went the extra mile for me even though I wasn't ..." Read more
"... Collision over the years and theyre always great! The communication, staff professionalism and quality of work are top notch. Thank you!" Read more
"Honestly, they returned my car to me in better shape than before the collision."
"... question I wanted and never felt like I was a bother. 1210 on communication." Read more
"Your staff is the best. I received near daily communication, clear expectations, and the work itself is chefs kiss beautiful. I highly recommend ..." Read more
"The communication was top notch. The only thing that I wasnt satisfied with was how many delays there were ..." Read more
"Really appreciated keeping me in the loop with the status of the vehicle and parts that were on order. Also always answering ..." Read more
"... important. You had my number on file this whole time and sent texts that I honestly didnt need to respond to regarding the status of my car, but when you said ..." Read more

My Experience

Great communication throughout. The repairs look flawless. Thanks

My Experience

Tonya was GREAT !! 😊 Kept me updated and in the loop every day thank you great work

My Experience

Great staff, great work. Always easy to deal with folks there and I love the ease of the connection to Enterprise.

My Experience

I am very happy with the repairs that were done on my truck, (CASPER). Everyone was very friendly and courteous. Melissa was a joy to work with. I used Caliber Collision in the past, and was satisfied then. In the event I should hear of someone needing repairs, I will mention Caliber Collision for sure. To your entire team I thank you very much. Your's truly, Don

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Returned Clean

My Experience

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Tanya was absolutely excellent

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Tanya and both of the women in the office were a pleasure to deal with

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Customer service was awesome as well as the work

Customer Service

They made u feel very comfortable and walked u through everything step by step

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Returned Clean

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The servixe I received starting from the front desk to the repairs was top knotch!

Customer Service

The customer service I received was excellent in every was from the uodates to the pick up.

My Experience

I had a wonderful experience with Caliber Collision! Everyone was so friendly, professional, and helpful. The process was smooth, communication was great, and my car looks amazing. I really appreciate all the hard work and care from the team!

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My Experience

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Returned Clean

My Experience

Did a great job on my van, thank you so much. Number one in my book thank you all very nice people

My Experience

Thank you for the thorough and quick service!

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Returned Clean

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Drew and his team did a fantastic job on my Ford Edge. The communication that they provided constantly with every step was amazing. Thank you Caliber collision

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Returned Clean

My Experience

You guys did an excellent job. Drew was extremely helpful. Kept me updated the entire time and the work came out. Great I was very happy with my experience.

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I had a great experience. They got my car done in a timely manager and Drew had great communication the entire time. I would highly recommend using Caliber Collision..

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Returned Clean

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Great job!

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Returned Clean

My Experience

Very communicative about my car keeping me up to date on the repairs. And very fast working got my car a week early

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Repair Quality

From Tina and crew to Melissa, I think that’s her name, were on top of everything. Caliber has a GREAT staff at the 7 oakwood Ave location in Troy. I did get a call from a random guy that acted like he was running the show. He needs to step back and let Tina and her ppl do their job. No need for a new 2 cents when Tina already has the dollar. Great service and communication. Highly recommended this location.

Customer Service