Caliber - Colonie

4.8 (4,973reviews)
97%
1615 Central Avenue,  Colonie,  NY  12205
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,973)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The communication throughout the repair process was a standout highlight, with customers appreciating daily text updates and proactive phone calls that kept them informed every step of the way. Timeliness was another strong point, as numerous customers were pleasantly surprised to receive their vehicles ahead of the estimated completion date. Staff friendliness, professionalism, and the unexpected bonus of vehicles being cleaned inside and out were also frequently celebrated. A few customers noted areas for improvement directly from their experience, including occasional miscommunication on timelines, parking lot congestion, and isolated incidents of incomplete repairs or unprofessional behavior, but these were far outweighed by the overwhelmingly positive feedback received.
AI-Generated from reviews written in the last 12 months
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"OUTSTANDING customer service, OUTSTANDING repair work, OUTSTANDING care for my car...it was returned to me better than the day I bought ..." Read more
"The repairs were amazing, open communication every step of the way and my car was cleaned on the inside as ..." Read more
"I am totally satisfied, I give Caliber Collision a 10, I will only bring my car to Caliber Collision."
"The quality of the repair was top notch."
"The collision staff did a great job with the repairs and truly made my Jeep look new again. Communication throughout the process ..." Read more
"Everyone was wonderful! Job well done and much sooner than expected. I would come back and highly recommend to others"
"Way early by 9 days"
"Even moved the timing up to accomodate our travels challenges"
"... On top off all of that… they were able to have my repairs completed 1 week ahead of the original time frame saving me a substantial amount of money on a car ..." Read more
"... body work was completed on Friday morning but the calibration team didnt get to it to check the calibration on Friday. It sat there Saturday, Sunday and most ..." Read more
"This was beyond expectations. Because of their clear description of process and timeline i was not constantly wondering what was happening"
"The communication was amazing! Service was fast. The customer service was fantastic!"
"... the repairs and truly made my Jeep look new again. Communication throughout the process was excellent both from Liberty Mutual and Caliber Collision with ..." Read more
"... remover the limb from my car. More than that, the communication throughout the repair process was incredible!" Read more
"Specifically the paint. Communication was excellent, staff interactions were excellent. Body work itself looks great"

My Experience

My car looks wonderful . The staff answered all my questions with knowledge and kindness..Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber was great - would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job. My Jetta looks like it did when it was new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Al. who was my contact person, walked with me through the whole process. He LISTENED to me and helped move the repair along quicker than I was first told it would be.

My Experience

They were very quick to get me back on the road again they are top notch

My Experience

=excellent service and i got my car back quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service was exemplary from beginning to end and again finding that they had detailed my car inside and out was beyond my expectations! I dealt with Alan, especially and he came out to greet me when I came to pick up my car, which was very unexpected as well!

Repair Quality

I found them to be very organized, friendly, and helpful and made it easy for me

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric was very informative about every step of the process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Beautiful work.

Customer Service

Excellent communication and customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They went above and beyond to have my vehicle ready for me before the original estimated time when I explained I was going away on vacation they detailed my vehicle GREAT JOB highly recommend

Likely to Recommend

Yes I will

Repair Quality

Awesome! Good job.

Customer Service

Good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Awesome service start to finish

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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