Vive Collision of Albany

4.9 (626reviews)
98%
808 Central Ave.,  Albany,  NY  12206
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At VIVE Collision of Albany, we are dedicated to providing superior service to our valued customers across the Capital Region and surrounding areas. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Audi
BMW
I-Car
Volkswagen
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Email

Reviews (626)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team was widely recognized for professionalism, friendliness, and genuine care. Communication stood out as a major strength, with customers appreciating regular text, phone, and email updates throughout the repair process. Many noted that their vehicles were completed ahead of schedule, reflecting strong efficiency. The shop also earned praise for seamlessly coordinating with insurance companies and rental car services. A few customers noted isolated concerns, including delays in parts availability, minor finishing details, and occasional follow-up communication gaps, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... explained thoroughly. Ample communication on progress. Incredible work, car looks amazing. Work was done quickly. Seamless point of contacts ..." Read more
"... the staff and the entire team at VIVE Collision. They took great care of my car and kept me well informed of each step in the process." Read more
"Great company. Communcated every step of the repair, worked with my insurance company on any supplementals, ..." Read more
"... had a great experience with this collision center. They did an excellent job with the repairs, kept me updated throughout the whole process, and ..." Read more
"The repair was perfect"
"... every step of the way! Excellent work and Quick! I got my Tesla back a week before the estimated date! Just in time for a weekend trip! Perfect! Thank you ..." Read more
"It was completed days before they said it would be. I was concerned about the timing because we had plans ..." Read more
"Nice work but took almost a full month"
"Was ready 5 days sooner than expected!"
"It was finished sooner than expected"
"Kind, Professional, and Informative! Excellent communication, they kept me posted every step of the way! Excellent work and Quick! I got my Tesla ..." Read more
"Great communication. Followed up regularly, provided a detailed explanation for minor delay getting parts, ..." Read more
"Great Service, Great Communication from Start to Finish."
"... although I did receive two text messages after the fact, I had to call many times to figure out what was going on. I spoke to the estimator several times, but he never ..." Read more
"... to when I picked up my vehicle was easy and I was kept informed via text as to where they were in the process. If I had the need for their services again I'd definitely ..." Read more

My Experience

I was very satisfied when I left until I was driving home and my headlight on the repaired side just stopped working while Ok driving through the mountains

My Experience

Very pleased with this service, everyone was very pleasant and professional.

Likely to Recommend

Repair Quality

Great service, clear communication, friendly staff

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Pick up was earlier than expected and car looks amazing.

Likely to Recommend

Repair Quality

Customer Service

Deborah is amazing.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you! The car looks beautiful. I appreciate all the effort and help here.

My Experience

I really appreciated the status updates, even when the status was the same. A little communication can go a long way.

My Experience

I was amazed by the work VIVE did for my Job, Nothing but positive feedback

My Experience

As always, great work by the team at Vive, starting with the front desk and estimating team, all the way through the body shop.

My Experience

My vehicle looks back to its best thanks to the great work by the VIVE team, and the process was smooth, with consistent and clear, helpful communication throughout. Would highly recommend VIVE to others.

Likely to Recommend

Highly recommend VIVE, especially to any Audi owners.

Repair Quality

VIVE did an outstanding job with my vehicle, leaving it looking good as new. They also communicated clearly every step of the way and kept me looped in at each moment. I also appreciated the level of customer service they provided. Would highly recommend VIVE to others.

Customer Service

The customer service was top-tier. Communicative, helpful, and answered any questions I had. Also felt very personal, I had an individual to talk to and not some faceless "customer support" line.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish, the entire process was seamless and it always felt like they actually cared about my experience and my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

i didnt have a repair, car was totaled, however am very satisfied with your staff especially debra

Customer Service

Deb was excellent! she was taking my calls at 5pm, and a little after. you are lucky to have her!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completed timely and communication was great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was quicker than expected and repair process was detailed and easy to go through.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! Repaired as expected and on time. They worked with me being quite a far distance from the shop. Greatly appreciated!

Likely to Recommend

Repair Quality

Excellent work, thank you! Very happy with the quality and service offered.

Customer Service

Deb is amazing. Great personality and was understanding and willing to work with us being 4 hours away!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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