Gerber Collision & Glass - Albany (Ny)

4.8 (668reviews)
96%
709 3rd St,  Albany,  NY  12206
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Albany offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (668)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were frequently highlighted as a standout feature, keeping customers informed every step of the way. Many appreciated the added touches such as interior and exterior cleaning of their vehicles. While a few customers noted delays in completion times and occasional communication gaps toward the end of repairs, these were largely acknowledged as understandable given parts availability challenges. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Gerber did an excellent job repairing my damaged car. They kept me informed about the progress and had ..." Read more
"Car came back in perfect condition! They did an outstanding job. The staff were very pleasant and helpful. I would ..." Read more
"... ensure that I was satisfied with what had been done. Both times, my car looked as though it had just been driven off the lot! Prior to Gerber, I'd never done business with a body ..." Read more
"... work done to Gerber 709 3rd St., Albany, NY 12206 has far outperformed every other body shop. No job is to big or to small for them to bring your ..." Read more
"I was impressed, my car looked like it came right off the showroom floor and they went above and beyond, by cleaning my car ..." Read more
"While they did a beautiful job in the end... their communication was poor"
"... thanks to their relationship with Enterprise. They kept me up to date throughout the process with text message updates, and did a fantastic job on my car." Read more
"... professionals and I was impressed with their kindness and always responded in a timely manner. Yes I would highly recommend them." Read more
"The order of texts were confusing...first the estimate has been sent; then repair is underway; then the parts are here and the repairs will start; then your nearing completion; ..." Read more
"... However towards the end of my car finally being done. I had to call to find out when my car would be available" Read more

My Experience

Staff were gracious and competent. I received regular updates and information regarding the status of my vehicle. They did a wonderful job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend them to everyone that needs repairs!

Repair Quality

The folks over at Gerber Collision & Glass are great! I've been there twice already and each time they're very welcoming; they're knowledgeable of what they do and hold themselves in a very professional manner. They're work is very impressive and I've always been overly satisfied and impressed with their efficiency! I definitely recommend going to them for all repairs and inquiries regarding your vehicle! Thanks Gerber!

Customer Service

The ships personnel is always inviting and very professional. They explain and clarify things really well and are willing to answer all of my questions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend the shop. I'm very happy with the end result and, as I've mentioned before, the quality of the work is the most important part and I have zero complaints about the completed repairs.

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Great service. Super nice people and they check in often. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

It took a long time to set my RAV4 to rights. But that's not long, considering how much work was done.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was cleaner inside than when I brought it in. Touched up a couple of scratches on other side of car

Likely to Recommend

Repair Quality

touched up a couple of little paint scrapes

Customer Service

friendly and knowledgeable

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would definitely recommend them. I’m very satisfied.

Repair Quality

My car looks good as new!

Customer Service

Excellent! They communicated with me throughout the whole repair process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber made it extremely easy to drop my car off and helped with my rental thanks to their relationship with Enterprise. They kept me up to date throughout the process with text message updates, and did a fantastic job on my car.

My Experience

It took longer than expected, but the repair was done with care and they did keep me informed with the progress every week.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done on my car was 5 stars out of 5. However I was told to bring my car in 4 days before work was started. Because of this I incurred more car rental fees than I should have.

Likely to Recommend

Repair Quality

Great work. Updated daily. Done when stated

Customer Service

Great work. Updated daily. Done when stated

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looked like you did a very fine job on my car. Thank you for keeping me informed on the progress.

My Experience

Stephen was great. I told him I didn't have a rental, he got my jeep in and finished b4 the anticipated time. Thank you Stephen and team members.

Likely to Recommend

Repair Quality

Stephen was great. He got me in n out, kept me updated n sped up the process. I was totally grateful. Thanks Gerber

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service quick turnaround

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were great !

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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