Gerber Collision & Glass - Ballston

4.9 (2,210reviews)
99%
1143 Ballston Lake Rd,  Ballston,  NY  12019
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Gerber Collision & Glass - Ballston offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,210)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely communication, and efficient repairs. Many highlight the frequent text and phone updates that kept them informed throughout the repair process, often describing communication as excellent or phenomenal. Repairs are frequently completed ahead of schedule, with customers expressing delight at receiving their vehicles earlier than expected. The quality of workmanship receives high marks, with many noting their cars looked brand new upon return. Several customers also appreciated the added touch of vehicles being cleaned inside and out. A few customers noted occasional delays due to parts availability or third-party scheduling, and one mentioned a concern about post-repair vehicle issues, reflecting areas customers themselves identified for attention.
AI-Generated from reviews written in the last 12 months
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"... and they are amazing! Customer service is great, body work and paint,great! You cant tell i had a repair at all. I will continue to bring my car in for repairs ..." Read more
"Work was excellent, paint match was better than expected and the turn around time was also quicker than expected. Great job all ..." Read more
"They did an absolutely fabulous job on my car! They were amazing with communication and even after ..." Read more
"... just to get an estimate!. With in a couple of days I left my car in the morning and had it back, fixed and beautiful. by mid-day. I highly recommend you start ..." Read more
"... to in a timely fashion. The people were courteous. I can't tell my car was ever damaged." Read more
"Ready 4 days sooner than expected."
"... experience. I received regular updates on the status, and they worked hard to finish the job ahead of schedule. I would highly recommend this place to anyone — the ..." Read more
"... I was heading back down to li on the weekend and they said they would do everything they can to get my car done by Friday which they did. They kept me informed ..." Read more
"Promised in 2 weeks but took an extra week because the were down a painter and parts were on back order ..." Read more
"Excellent service- great friendly staff that delivered ahead of schedule. I appreciate the communication during the repairs ..." Read more
"Communication was great. Text updates twice a week were perfect plus additional calls for other concerns."
"Every day, sometimes multiple times a day, I received regular updates on the repair process."
"... and professional throughout the entire process!! I loved the text messages with the updates. Top-notch service." Read more
"Communication was great. Knew every step along the way. Would recommend to anyone who needs work done. Thank ..." Read more
"... receptionist were present throughout the entire repair. The communication was phenomenal, and any minor delays incurred during the repair process were explained. ..." Read more

Likely to Recommend

Repair Quality

The customer service and work done was exceptional.

Customer Service

Not welcoming the 1st visit, much better 2nd and 3rd time

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Excellent service and communication. Highly recommended !!!

My Experience

Both Tom the office manager and Katy the estimator were amazingly friendly and efficient I will definitely recommend this shop to friends and relatives

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They exceeded all expectations. I was treated with respect and consideration and each step of the process was explained and reviewed. Thank you a job well done!

My Experience

Likely to Recommend

Repair Quality

great work great updates got done warlier than expected

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This Gerber facility is wonderful... I'd just purchased a used vehicle with some minor issues, Katie Jacobie was excellent, ordered parts and replaced , as well as installed accessories I had ordered from a Subaru dealer.

Customer Service

Always accommodating and respectful and polite

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was friendly, polite, and efficient. They kept me informed of repair progress.

Likely to Recommend

Repair Quality

Repair was made relatively quickly. Staff was polite, efficient and friendly.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Door was still off set and there is creeking and clunking where it was hit in drivers front tire

Likely to Recommend

Repair Quality

Took too long to complete, had to come back to have them fix camera. Pretty frustrating.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The work of these people is very good, and they completed it before time as promised, and their nature is very friendly, I am completely satisfied.

Customer Service

Yes im completely satisfied….

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Superb job

Customer Service

Very friendly and informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

No complaints.

Likely to Recommend

Repair Quality

No complaints.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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