Caliber - Clifton Park

4.9 (2,990reviews)
98%
390 Clifton Park Center Road,  Clifton Park,  NY  12065
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,990)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new upon return, often exceeding expectations. The team frequently went above and beyond, including complimentary interior and exterior detailing that delighted many customers. Communication was highlighted as a standout strength, with regular text and phone updates keeping customers informed throughout the repair process. Repairs were frequently completed ahead of schedule, which was widely appreciated. A few customers noted delays due to backordered parts or additional damage discovered during repairs, and some mentioned occasional inconsistencies with the automated texting system, but these were shared as constructive observations rather than reflections of overall dissatisfaction. The vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Caliber Collision gets an A++ for the Great Collision Repair, and the entire staff of Highly trained Professionals, who work hard for Customer Satisfaction, Quality ..." Read more
"... talk to, work is guaranteed for the life of the car. The repair was flawless and looked like someone never even hit my car, thank you Caliber team!!!" Read more
"I am 56 years old and Caliber Collision is the MOST professional business I have ever dealt with!!! They are friendly, knowledgeable, and attentive!"
"Courteous, professional and best of all finished well before the estimate ! Thank you Caliber Team !"
"... professionalism of all the staff! They were excellent and got me back in my car a couple of days earlier than estimated!! Fantastic job and super happy" Read more
"Service was excellent, done in a timely manner, on time as promised, and communication was top-notch."
"... are still a few scratches on the door handle. And I wasn't expecting the job to take as long as it did." Read more
"... provided service to me were OUTSTANDING in every way, communication was excellent, and the work that was done was completely to my satisfaction. On that basis my satisfaction is a 10. I assign ..." Read more
"... were wonderful. The entire process was so smooth, the communication was great, everyone was incredibly nice, and my car looks awesome. 1010" Read more
"To be made aware 3 days per week how your car is doing is priceless. Everything my contact was doing came back to me. ..." Read more
"Excellent communication throughout the entire process, and completed 8 days ahead of projection!"
"As usual, customer service was exceptional and I did really appreciate the email follow ups"

Likely to Recommend

Repair Quality

Happy with your claims adjuster Shaveta Stevenson

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Ramon and Abby were great! Job Nicely done.

My Experience

Romon was fantastic in his communication throughout the process. I would have been upset about the length of time for repairs however that was overshadowed by his communication skills.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I love the updates, keeping me informed on what is going on with my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs were fast, communication from Caliber came 2-3 times a week and the repairs look good.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service from start to finish was excellent! The process took place exactly as Maddie communicated it would, she and Abbey were courteous and professional. My car was ready sooner than expected and at lower cost than initially estimated. Thank you!

Likely to Recommend

Repair Quality

Everything was perfect!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good communication on stats of repair. Car looks like new

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleasant to work with. Car was ready earlier than expected. Highly recommend

Likely to Recommend

Repair Quality

Very satisfied. Very pleasant to work with. Car was ready sooner than expected.

Customer Service

Excellent. Kept informed daily

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All Interactions with your staff were positive and productive. The work performed on the repair made the area repaired work look like new. I would highly recommend Caliber to anyone who needs auto body repair work done. Thank you, Jim

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