Cole's Collision Center of Ballston Spa

4.9 (4,124reviews)

98%

(518) 885-1338

2026 Doubleday Avenue, Ballston Spa, NY 12020

98%

See Photos

2026 Doubleday Avenue
Ballston Spa, NY 12020

Get Directions Website

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Cole's Collision Center of Ballston Spa

See Photos

2026 Doubleday Avenue
Ballston Spa, NY 12020

Get Directions Website

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 16 years.

Collision repair needs for all makes and all models The latest full frame Car o Liner equpiment and Pro spot resistance spot welders, I-car Gold Class

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

GM Electric Vehicles

I-Car

Jeep

Ram

Call

Website

Reviews (4,124)

Sort By:
Newest
Rating

3,617 Customers Rated

5 Stars

81.7% Complete

(3369)
4 Stars

4.3% Complete

(178)
3 Stars

1% Complete

(40)
2 Stars

0.4% Complete

(17)
1 Star

0% Complete

(2)
< 1 Star

0.3% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting the frequent text and phone updates throughout every stage of the repair process. The quality of repairs is repeatedly described as excellent, with vehicles returned looking brand new and paint matching described as flawless. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff is widely commended for being professional, courteous, friendly, and accommodating, often going above and beyond by coordinating with insurance companies and rental car services. A few customers noted areas for improvement, including occasional delays, one instance of unsatisfactory repair quality and cleanliness, one customer feeling communication updates were too frequent, and another noting a preference for more detailed cost change briefings before completion.

Select to learn more

Service Quality
Timeliness
Communication

"... Reverse issues and sensor issues and you can tell the quality of work wasnt good" Read more

"Very happy with the work done and the car looks great."

"Excellent fast repair. My Jeep came back very clean. They sent updates every few days keeping me informed ..." Read more

"... brand new again—youd never know it had been damaged. The quality of the repair is outstanding, and they finished sooner than I expected. Im so ..." Read more

"Coles Collision in Ballston Spa was amazing. They completely repairs on the hood of my car and front window expeditiously. All of the staff and owner were great. They worked ..." Read more

"... the way and we're friendly when I had questions. My car was even done about a week earlier than anticipated." Read more

"... damaged. The quality of the repair is outstanding, and they finished sooner than I expected. Im so grateful for their hard work and highly recommend ..." Read more

"Got the vehicle back right on the date quoted."

"... job dropping and amazingly quick. Daily updates and was able to pick it up finished about 6 days sooner than originally expected. Great service, employees friendly ..." Read more

"Great experience overall. The vehicle was not ready when promised but the overall work on the truck was excellent and worth the wait…"

"The communication is unmatched. I was always kept in the loop about the status of my car. Very professional."

"The communication was top notch. Thank you for texting the progressstages of repair. Everyone was super ..." Read more

"Too many text updates. Dont need to be updated every single day"

"Communication was a little slow. I had to call a couple times to ask about estimate and vehicle when they had both ..." Read more

"... companies can surly learn something from Coles people. I was informed every step of the way on the progress of my repairs" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Reverse issues and sensor issues and you can tell the quality of work wasnt good" Read more

"Very happy with the work done and the car looks great."

"Excellent fast repair. My Jeep came back very clean. They sent updates every few days keeping me informed ..." Read more

"... brand new again—youd never know it had been damaged. The quality of the repair is outstanding, and they finished sooner than I expected. Im so ..." Read more

"Coles Collision in Ballston Spa was amazing. They completely repairs on the hood of my car and front window expeditiously. All of the staff and owner were great. They worked ..." Read more

"... the way and we're friendly when I had questions. My car was even done about a week earlier than anticipated." Read more

"... damaged. The quality of the repair is outstanding, and they finished sooner than I expected. Im so grateful for their hard work and highly recommend ..." Read more

"Got the vehicle back right on the date quoted."

"... job dropping and amazingly quick. Daily updates and was able to pick it up finished about 6 days sooner than originally expected. Great service, employees friendly ..." Read more

"Great experience overall. The vehicle was not ready when promised but the overall work on the truck was excellent and worth the wait…"

"The communication is unmatched. I was always kept in the loop about the status of my car. Very professional."

"The communication was top notch. Thank you for texting the progressstages of repair. Everyone was super ..." Read more

"Too many text updates. Dont need to be updated every single day"

"Communication was a little slow. I had to call a couple times to ask about estimate and vehicle when they had both ..." Read more

"... companies can surly learn something from Coles people. I was informed every step of the way on the progress of my repairs" Read more

Stephanie (Volkswagen owner) reviewed 8/31/26

Everyone at the Ballston Spa location was helpful and pleasant which made the experience totally stress-free.

The Ballston Spa location provides the highest quality of customer service and workmanship.

My 5 year old vw jetta looks brand new now!

Excellent from beginning to end.

Catherine (Kia owner) reviewed 8/31/26

The whole team at Cole's Collision, in Ballston Spa, were more than helpful, and, knowledgeable in regard to all of my questions about my car. The care, with which was offered, was exceptional!! The repairs were done with time efficiency and service expertise. Thank you all, for the best experience, I could have ever expected!

Great job.

The best experience I could have had. The employees were extremely knowledgeable about any questions I had, as well as very professional and kind. Excellent service all around!

The customer service was excellent. Professional and kind.

Cassandra (Honda owner) reviewed 8/31/26

My car looked stunning and cleaned and it was such an easy process with friendly staff and was pretty fast too. Much appreciated.

Nicole (Chevrolet owner) reviewed 8/31/26

Veronica (Toyota owner) reviewed 8/27/26

I will always use Cole’s I heard from them every day to let me know how far they are on my car and when they told me my car was ready it was ready and my car was so clean it was great

Michelle (Subaru owner) reviewed 8/27/26

Margaret A (GMC owner) reviewed 8/27/26

Great communication through the whole process and very nice

Sandy (Honda owner) reviewed 8/26/26

Very happy with the quality of the repair & detailing of car & the professionalism of the staff. Repair was done in a very timely manor.

We have used Cole's Collision in the past & will use, if need be, in the future. Definitely recommend.

Very happy with repair. Shop was professional & thorough

Excellent customer service.

Ashley (Nissan owner) reviewed 8/24/26

Did an amazing job.

Did a good job

Luke (Volvo owner) reviewed 8/24/26

Thomas (Toyota owner) reviewed 8/24/26

Excellent and fast work from Cole’s Collision. Kept me in the loop with many updates. Thank you!

Clark (Toyota owner) reviewed 8/21/26

An amazing job fixing my vehicle and very friendly people to help you out with all questions you may have!!!

Amazing work looks like new and the customer service was stellar

Amazing

Brian (Mercedes-Benz owner) reviewed 8/21/26

From start to finish the Coles Team in Ballston Spa handled my repairs professionally and with great courtesy

The Team in Ballston Spa did a fantastic job. From start to finish communication was amazing. The final product looked like new and I appreciate the team bringing my car back from the damage. Happy Customer here. I left you a google review too

Jess was great to work with

Patricia (Toyota owner) reviewed 8/19/26

Repairs were made in a very reasonable/acceptable amount of time and communication regarding progress were great.

Julie (Honda owner) reviewed 8/17/26

Awesome service!! Keep me updated along the way. No delays and excellent work. My car looks amazing!

Julie (Ford owner) reviewed 8/17/26

Carrie (Ford owner) reviewed 8/14/26

Great experience. Step by step notification and friendly helpful staff the whole process. Would definitely recommend for service

Douglas (Subaru owner) reviewed 8/14/26

All good

Len (Honda owner) reviewed 8/13/26

Marty was awesome to deal with

Maria (Toyota owner) reviewed 8/12/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Cole's Collision Center of Ballston Spa

Take photos and get an online estimate

Schedule an estimate appointment

About Cole's Collision Center of Ballston Spa

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,124)

3,617 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -