Caliber - Rensselaer

4.8 (190reviews)
95%
307 Columbia St,  Rensselaer,  NY  12144

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (190)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, friendly and professional staff, and excellent communication throughout the repair process. Many highlighted that repairs were completed ahead of schedule, with vehicles returned in pristine, like-new condition. Regular text and phone updates were frequently commended for keeping customers informed and reducing stress. A few customers noted areas for improvement, including occasional delays in initial communication, minor overlooked repair items, and isolated quality concerns raised directly in their feedback.
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"... terms of customer service, truly a 10 out of 10. In terms of what was done to my vehicle, I was also happy to see that everything was fixed properly" Read more
"... the process of repairing the car totally painless. Great communication and great staff. Very happy with the results, you guys are true craftsmen." Read more
"They did the best work on my repair. The car looks brand new and the service was amazing!"
"Wonderful service, prompt repairs, great staff!"
"friendly, fast service excellent repair job flawless"
"... date and made sure I was satisfied with the work. It was also done a few days earlier than expected." Read more
"They did a amazing job and had my car looking brand new and on time"
"It was ready in less than a week!"
"Done a week early"
"Vehicle was 2 weeks late after promised date"
"Caliber frequently and clearly communicated status updates and next steps throughout the process."
"... experience with Caliber Collision was very positive. The staff kept me well informed of the progress on my vehicle and other text updates almost daily. They were easy ..." Read more
"... service experience, very professional and friendly. Perfect communication during repair time. Excellent job regarding the car repair. I would highly recommended ..." Read more
"... repair looks great and was finished ahead of schedule, the communication throughout the whole process was seamless with bi weekly updates via text. I would highly recommend" Read more
"Not as frequently as they should have . I had to reach out multiple times to inquire."

Likely to Recommend

Repair Quality

Customer Service

Professional job done. Constant updates.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

So far everything looks very good, quality repair

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Great service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Very happy with my service. Was updated often on the progress of the work being done.

Likely to Recommend

Repair Quality

Updates often on progress of repair. Car finished a little earlier than expected. Picked it up and car had been washed and the repair was perfect.

Customer Service

My Experience

I appreciated the updates from the mechanic, both by phone & text. The receptionist was very pleasant and helpful. The coordination with my rental car was great. Reception area attractive & clean.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

My car looks beautiful when I picked it up thanks so much for helping me with my repairs. I would recommend you to anyone.

Customer Service

So friendly, very helpful

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Repair Quality

I was very satisfied. The service was very good. Everyone was very nice. In terms of customer service, truly a 10 out of 10. In terms of what was done to my vehicle, I was also happy to see that everything was fixed properly

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

The communication was wonderful. I appreciated being able to pay my deductible upfront to get the parts ordered so I could still drive my car while we waited for the parts to come in. The repair was very timely and I had very little time without my car. Now it is fixed and while I hope to never need body work done again. However, I am relieved to know that should something happen I’ll have good people to work through it with. Thank you.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Working with Caliber Collison took what could have been a stressful situation, and made it so easy and effortless. Thanks for also helping me with my battery!

Customer Service

Brandon and everyone who helped me were great, friendly and professional.

My Experience

Everyone I talked with was extremely helpful , kind and patient. I felt like things went smoothly and they periodically kept me up dated regarding the progress they were making.

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Repair Quality

Customer Service

Returned Clean

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Yes, absolutely I’ve been singing their praises ever since I picked up my car

Repair Quality

Excellent work, done in one week, respectful staff.

Customer Service

Polite, competent

Returned Clean

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Repair Quality

Customer Service

Everything went very smoothly. Communication was excellent and my car was done well ahead of schedule.