Caliber - Schenectady

4.7 (3,447reviews)
96%
1751 State St,  Schenectady,  NY  12304
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,447)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new or better than expected. The repair work was frequently described as flawless, professional, and of excellent craftsmanship. Communication stood out as a major highlight, with customers appreciating daily or near-daily text and call updates that kept them informed throughout the entire repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of the estimated date. Staff were widely described as courteous, friendly, knowledgeable, and caring. Some customers noted areas for improvement, including more detailed and personalized status updates rather than generic texts, occasional delays, and isolated cleanliness concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"Blown away by the service we received! From start to finish couldn't have asked for more! They went above and ..." Read more
"My car was returned clean and repaired perfectly"
"... absolutely impressed with Caliber Collision. The repairs to my Subaru are absolutely perfect, better than new. The staff are all courteous, professional and considerate. ..." Read more
"The repair work was excellently done, very good quality. However, my car was returned moderately dirty - there ..." Read more
"The repair was flawless. My wife the judge,was way more than satisfied."
"... daily updates on the progress of repairs and the repairs were done in less than one week and 10 days before promise" Read more
"Shockingly fast. Professional and friendly. Called and texted about updates. If ever in another ..." Read more
"They finished in half the time they anticipated."
"It still wasnt ready when they said it was"
"Job well done. Finished sooner than the estimate and even though cost ended up double, its ok because ..." Read more
"Loved the SMStext feature with updates. Even if I was not speaking to an actual person, I still felt connected ..." Read more
"I received daily updates on the progress of repairs and the repairs were done in less than one week and ..." Read more
"... step of my vehicle repairs via text was remarkable. Not one day went by that I had to wonder how things were progressing. My vehicle looks amazing from the repairs to the ..." Read more
"Text updates are great but theyre so generic they dont help much. I was also given minima answers when I did call and ask specific questions."
"They texted me three days a week to tell me what the progress was on my vehicle very happy with the service"

My Experience

New paint has orange peel. Wheel wasn’t replaced

My Experience

Likely to Recommend

I was very satisfied with the work that was done and with the staff's attention to detail.

Repair Quality

Customer Service

Very competent staff; attentive to customer needs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Seamless from beginning to end Good communication and sales person communication excellent Appreciate the excellent service !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber was pleasant and easy to deal with, especially Kendall. The entire process went smoothly. It was nice to be updated throughout the repair.

Likely to Recommend

Repair Quality

Everyone was friendly the work wS well done. I will return if I need bodywork again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My front passenger tire wasn’t fixed

My Experience

Caliber Collision , Professional customer service, kept me informed daily on progress of repair. At time of pick up did walk-through and pleased with outcome on repair, would refer to others. Thank you ~

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thank you service was very fast and my car looks good as new!

Likely to Recommend

Repair Quality

Very smooth transition good communication great staff

Customer Service

Very accommodating and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Andrew made sure everything with my car went well and I was aware of everything that was going on

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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