Union Park Collision Center
Union Park is a multi franchise dealership that has been serving the Wilmington De, community since 1955. We are a full service dealership, for Honda, Volvo, BMW, Jaguar, Buick and GMC. Our Technicians specialize in the brands that are sold at the dealership, However are trained to repair any year, make, and model vehicle. Our goal is to provide high quality repairs, and outstanding customer service. Union Park Collision Center is recognized as a Volvo and Honda Certified Repair Facility, as well as I-Car Gold Class Facility. As a consumer, you DO NOT have to use any of the body shops on the insurance company's list. Regardless of the insurance company, it is your right to have your vehicle repairs completed by the body shop of your choice.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always courteous and efficient!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am not satisfied with the customer service at all. I was willing to let that go, but when I also saw that there were multiple cut corners on the work itself, I am still very dissatisfied.
Repair Quality - 1.0/5.0 -
See other comments
Customer Service - 1.0/5.0 -
I set up my appointment with Jeremy to bring my car in. Wheni arrived, there was a sign on the door that due to Covid-19, the door to get into the office is being kept locked and upon arrival, you have to call the office to have someone let you in; and everyone must wear a mask. I called and let the lady that answered the phone know that I was there to drop my car off for repair. She said she would come let me in. When she opened the door, she didn’t say hi, and instead very rudely scolded me and said, “you need to put that on” referring to my mask that I was holding in my hand and had every intention of putting on prior to walking in the door. I was immediately frustrated with how I was being treated. This same lady that answered the door (I didn’t catch her name, she sits at the desk directly inside the shop door) had me come in and sign a couple papers, and she told me that it will take 48-72 hours for the estimate. I told her that I left my EZ Pass in my car, so I asked if I could have my key to go back out and get it. I went out to get my EZ Pass and knocked back on the door to be let back in. She said “someone will contact you” and shut the door really before I could say anything else. I was quite confused and frustrated because she didn’t ask me to show her anything about any of the damage, but I was hesitant to ask her, in fear that she would scold me again. After I left, I messaged Jeremy and let him know that I dropped my car off and he told me they will do the estimate with me. I had already left, so I shared the information of what happened during my drop-off and he had another manager (Chris) call me. Chris was very polite and apologetic. I was referred to this business by my insurance company and overall am not happy with the quality of service.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely happy with the process from beginning to end. The employees were kind and helpful. My car looks amazing and I plan to keep it that way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When we apply the breaks...there is sound that comes from the driver side wheel that sounds like the chassis needs to be lubed. When the car window is down you can hear it also.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent results. Car is like new and was returned cleaner than when it when into the shop!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the service. They kept me informed the entire time my car was in the shop. Car was very clean!! Very pleased
Customer Service - 5.0/5.0 -
Super. Chris and Terry were exceptionally attentive to my needs.