USA Collision Inc.

4.9 (1,274reviews)
98%
10020 N Cave Creek Rd,  Phoenix,  AZ  85020

USA Collision is a premier full-service Auto Body Repair Shop that has been locally owned and operated by the same family since 1982. Voted as one of the top collision repair shops in Arizona, we offer a Lifetime Guarantee on all workmanship for as long as you own the vehicle. We pride ourselves in customer service, honesty, integrity and it shows with over 70% of all our business being referrals or repeat customers. Our Certified technicians and Paint Specialist can handle any repair from major auto body repair, to minor panel repair and touch-ups. We believe in the Highest Quality Repairs and use the latest equipment and repair techniques in the industry. Let us know how we can help you and continue to build a great community around us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,274)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The use of OEM and factory parts is highlighted as a key differentiator. Customer service receives high marks for professionalism, friendliness, and attentiveness. Communication throughout the repair process is widely appreciated, with many customers noting regular updates via calls and emails. Timeliness is a strong point, with numerous vehicles completed ahead of schedule. Complimentary interior and exterior cleaning surprises customers positively. A few customers noted delays or communication gaps, and one reported a billing concern, but the overwhelming majority express strong satisfaction and willingness to recommend the shop.
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"Outstanding service. Great communication. Car looks like new. Best body shop experience I've ever had. Will definitely use USA Collision again in the future ..." Read more
"... that we have used for decades. I am so grateful. USA Collision was professional, caring, and honest. I feel like they gave me a fine price before the ..." Read more
"Workmanship is superb. Professionalism and friendliness by the staff is appreciated."
"... straightening the body on my 69 Firebird Convertible. The service and communication is impeccable, prompt, and professional. I highly recommend these guys!" Read more
"Way too long and overcharged me"
"I am sooo happy with the work done on my car. It was done sooner than expected and was so clean when I picked it up. That was such a nice touch."
"My vehicle was ready when promised"
"It was done earlier than expected"
"It was ready several days earlier than anticipated. Thank you!"
"Took 5 weeks"
"Great communication on status and wonderful end product. Car looks as good as new."
"... in perfect condition. It was washed and vacuumed. I was kept informed about the progress." Read more
"Your communication was horrible."
"Explained everything in detail, kept me informed along the way, and did a GREAT job on my reports. Definitely highly ..." Read more
"... would be finished and it was exactly as estimated. I was notified the day before it's completion so I could plan to return my rental car." Read more

Likely to Recommend

Repair Quality

Excellent work! Vehicle looks like it came off of the showroom. I will return if needed in the future. Thanks for a job well done!

Customer Service

Staff was very friendly and professional

Returned Clean

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Repair Quality

They are very helpful and easy to work with.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Hovik and the team were very professional and their work was right on time and perfect.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They did a great job with my vehicle and the professionalism was incredible.

Customer Service

Returned Clean

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I would definitely recommend

Repair Quality

The experience was great

Customer Service

Brian and Hovig were very kind and progressional

Returned Clean

Likely to Recommend

Repair Quality

They did a great job fixing my car's wheel trim and back bumper. Not only did I have my car back earlier than anticipated, it was sparkling clean inside and out!

Customer Service

Very pleasant to work with.

Returned Clean

Likely to Recommend

You guys were horrible to work with.

Repair Quality

You guys broke my car before getting any approval from insurance and us and then told us we could either go somewhere else with a broken car or pay $700 for the pieces you guys broke.

Customer Service

You guys did absolutely nothing to help out the situation. Your solution was either go somewhere else with a broken car or pay $700

Returned Clean

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Repair Quality

looks new nice job

Customer Service

hovick was always keeping me informed ...on it.

Returned Clean

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Repair Quality

They were great to work with and communication was fantastic.

Customer Service

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Repair Quality

You have an awesome crew and wouldn't hesitate to recommend you to anyone. I will leave a review online as soon as I figure out how to do it. Thank you to Hovic and rest of the crew. My car looks like new!!

Customer Service

Returned Clean

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Repair Quality

Dave and his crew are friendly, professional and do top notch work, they stand behind it. Trunklid they painted for me looks great and is a perfect match.

Customer Service

Returned Clean

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Repair Quality

Thanks Brian real helpful

Customer Service

Returned Clean

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Dave and his team all did a great job!

Repair Quality

Great experience and care of fixing my truck. From drop off to pick up it was an amazing great experience! Thanks for the great care and expertise!!

Customer Service

Fantastic customer service!!

Returned Clean

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Repair Quality

Customer Service

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My Experience

The trailer I had repainted, turned out awesome. I would highly recommend this to anybody that needs work done to your car Thanks

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

After we had our son’s car hood repaired/repainted and detailed we were so happy with the work we went ahead and had both of our vehicles detailed as well. From the excellent customer service to the attention to detail we were beyond satisfied! We would most definitely recommend.

Customer Service

Hovik gave excellent customer service. He was clear on how things would be done, how long it would take and the price etc. He was friendly and answered all of our questions.

Returned Clean

My Experience

Great service - Brian kept me informed along the way, and delivered a job well done.