Altra Collision Center

4.9 (2,589reviews)
97%
16628 N. 32nd St.,  Phoenix,  AZ  85032
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In operation 34 years, 18 years at this location.

Altra Collision Center is a family owned and operated repair shop that is dedicated to quality service and repairs since 1992. We strive to exceed our customers expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,589)

Customers say
Overall Customer Satisfaction
Customers consistently praise Altra Collision for its exceptional service quality, outstanding communication, and timely repairs. Many highlight flawless paint matching, expert bodywork, and vehicles returned looking brand new. The team is widely recognized for professionalism, friendliness, and transparency throughout the repair process. Regular text and phone updates are frequently commended, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including unexpected price changes, cleanliness concerns upon vehicle return, and unresolved mechanical issues post-repair. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend Altra Collision for any repair needs.
AI-Generated from reviews written in the last 12 months
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"... vehicle, I was blown away by the quality of the work. The repairs were flawless, and my car looked absolutely beautiful, like the damage had never happened. The attention ..." Read more
"... new front end parts to exact match the original. You cant tell the difference and those were parts that were hard to see!! The exterior paint match was spot on perfect matching ..." Read more
"Better than I could have imagined!!!! Quality workmanship and doing all the little things that most consider extras Altra does as their high standards."
"Front passenger door does not open, interior handle broken Hood panel not aligned with front quarter panels ..." Read more
"... once a year. Altra Collision has been the best yet. They matched the paint perfectly on my front bumper and all my bumper sensors work as they should. It's ..." Read more
"Friendly, professional, talented staff. Repair was done in a timely manner."
"I had an excellent experience at Altra. The repairs were completed on time, and my car looks fantastic!"
"... scratched Driver AC vents on floor not enough flow Job took over a month and a half with continued delays and the vehicle was not put back to manufacture specifications" Read more
"... Collision did a fantastic job repairing my car and the work was done in such a timely manner." Read more
"Altra was great! 1010 communication, service, and repair on my corvette. Will be heading back for any future services needed."
"Frequent updates appreciated. I have used other shops over the years and sometimes you feel like they've lost your car."
"... about $150 more than anticipated. Then on that day they forgot to tell me that they couldn't get it all done so I had to come back a second time. Both times I ..." Read more
"Attention to detail, great communication throughout the entire process!! Very informative!!"
"Amazing, consistent communication on all levels. And always called when she said she would call."

My Experience

Professional, communicative, and on time! Great experience and my car looks good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience working with the team. Transparent and knowledgeable with quick response and follow ups.

Repair Quality

Great experience working with the team. Transparent and knowledgeable with quick response and follow ups.

Customer Service

Great experience working with the team. Transparent and knowledgeable with quick response and follow ups.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Altra was great! 10/10 communication, service, and repair on my corvette. Will be heading back for any future services needed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so kind and helpful and the car turned out terrific! We are extremely satisfied and happy!😃

Likely to Recommend

Repair Quality

The best people to work with!! Always updated and transparent! The car is beautiful!!🤩

Customer Service

So friendly and caring

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As usual Altra did an amazing job. Truck looks brand new. Thanks Casey

Likely to Recommend

Altra did a great job and were in constant communication about the progress on my car. Very happy with everything!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work Thanks

Customer Service

Good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work from start to finish. The team did a very high-quality repair on my truck, and I couldn’t be more satisfied with how it turned out. Kathleen was professional, thorough, and reliable—highly recommended

Likely to Recommend

Highly recommend. I hope not to have future repairs necessary, but if I do, I will absolutely go back to Altra.

Repair Quality

I had an excellent experience at Altra. The repairs were completed on time, and my car looks fantastic!

Customer Service

Altra came recommended via Cave Creek Facebook. They were absolutely correct! Kathleen was fantastic to work with, very professional and communicative. I would also highly recommend them and would look to know other repair center.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

And I have

Repair Quality

This company does great work and is a pleasure to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The two times I had experience with your company I have been very satisfied with the job, the interpersonal relationships with everyone and in general had a positive experience.

Likely to Recommend

Repair Quality

Customer Service

Very pleased with the whole experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would highly recommend ultra collision. The staff is friendly and the work is very reasonably priced.

Likely to Recommend

Repair Quality

Altra always does a great job at a good price

Customer Service

Always a job well done at a reasonable price. Family owned. They’ll take care of you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They do excellent work and are extremely friendly. I go to them for all my auto repairs and wouldn’t go anywhere else!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the service, done on my new truck, all the personal were very professional, and communicated every step of repairs performed to the completion and my satisfaction, I have taken many vehicles to Altra in the past and will continue.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The whole process was great. Super knowledgeable, honest and explained everything so perfectly. Will be recommending to anyone who needs services like this

Customer Service

The whole process was great. Super knowledgeable, honest and explained everything so perfectly. Will be recommending to anyone who needs services like this

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were so accommodating on getting my car back to me as soon as they could, and working with me on the cost of the repair. Very happy with the work they did.

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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