Gerber Collision & Glass - Phoenix/Lone Cactus Dr.

4.9 (1,046reviews)
98%
970 E Lone Cactus Dr,  Phoenix,  AZ  85024
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Gerber Collision & Glass - Phoenix/Lone Cactus Dr. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,046)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and timely repairs. Many highlighted that vehicles were returned looking brand new, with repairs completed ahead of schedule. The team was frequently commended for proactive updates via texts and phone calls throughout the repair process. Customers appreciated the transparency, professionalism, and friendly staff who made stressful situations feel manageable. A few customers noted minor cleanliness concerns and isolated issues with panel alignment or parts, reflecting areas where customers felt the experience could be further refined. Overall, the overwhelming sentiment is one of trust, satisfaction, and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"It was a pleasure working with the pros at Gerber. They were exceptional in their service orientation and communications. The repair was truly excellent."
"... front desk staff, to the estimator and the manager! Professional, efficient, thorough, friendly and communicative! The final outcome was outstanding and I appreciate ..." Read more
"... to it. Other than little minor issues, dustglue, it looked like it just came off of the showroom floor." Read more
"Gerber collision did an absolutely amazing job with my car and the customer service was above and beyond."
"Exceptional they even found a part that wasnt noticeable by the eye on my trunk that was damaged and fixed that as well ..." Read more
"I was surprised to find that it was ready prior to when they said it would be completed."
"They were finished 10 days before they sent me the due date that would be done by. Very efficient well quality ..." Read more
"... exceptionally GOOD! Kept me informed during the repairs and delivered 2 days earlier than estimated. The repairs are beautiful. I highly recommend Gerbers." Read more
"... constant automated and in-person updates. The work was finished before the promised date with good quality. They even washed and cleaned the car for me and ..." Read more
"... serviced.. the experience exceeded my expectations! My car was ready in a week, 1 week earlier than expected when quoted by my auto insurance company. I will ..." Read more
"... really liked how well they communicate with you and keep you updated on every step of the process. Communication and transparency are two big things ..." Read more
"I was so impressed with the efficiency and communication with all the staff. Cannot believe my car repairs were done in such ..." Read more
"The work was fantastic and the communication throughout the process was second to none. I really appreciate your team."
"... was solid across the board, from customer service detailed updates on work, expected day of completion to the exception quality of their work - my truck ..." Read more

My Experience

My Experience

I am so happy with the repairs on my car. You all went far above expectations and exceptional work. I knew I was in the right place the moment I walked in and Chris took over.

Likely to Recommend

Repair Quality

The workmanship was exceptional. I’m very pleased with Gerber Collision. The speed at which repairs were made were awesome. Customer service with collision advisor and staff were a real pleasure to work with on repairs to my car.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris was super awesome in helping, guiding and regular updates. Best customer service. Very courteous front desk.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a great job

My Experience

Your receptionist is a delight. Very nice people in every way. Thank you!

Likely to Recommend

Repair Quality

Everyone was very kind and helpful

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great place

Repair Quality

Very nice people, corrected the repairs quickly. Clean and inviting lobby area. Chris was very pleasant to deal with and kept me informed at all times.

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was happy with my experience with Gerber had my car back pretty quick and stayed in contact with me until the end everyone there is very friendly and helpful so thank you

My Experience

My experience with the team at Gerber was very positive. From the initial phone call to make the appointment to have my car repaired to the communications from the service department as the repairs were made was very professional and appreciated. Having never had an accident I had no idea what to expect. The team at Gerber made the entire process easy to understand and the final repairs are perfect. I would not hesitate to recommend Gerber if you need repairs to your vehicle.

Likely to Recommend

Absolutely would highly recommend.

Repair Quality

Excellent customer service.

Customer Service

Excellent communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new and everyone was very nice & friendly!

My Experience

John J and his staff are amazing!

Likely to Recommend

Already have and all have been extremely pleased!

Repair Quality

10 all the way! Everything is flawless!

Customer Service

Always feel I was the only customer!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Another excellent job by the Gerber team. You were more expensive than the other body shops I looked at, but I went with Gerber because of the consistency of your quality work and knowing that I can trust you. I don’t think I’d go anywhere else. My car looks brand new. Thanks Gerber team.

Likely to Recommend

Repair Quality

Great service and auto rebuild

Customer Service

Great customer service. Staff goes above and beyond.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

The entire Gerber staff that I came in contact with were friendly, very professional, extremely helpful. I recieved updates in progress of the repair to my vehicle. Gerber made it really easy in a stressful situation. Thank you Gerber Lisa Richter

Likely to Recommend

Overall great experience.

Repair Quality

Sky and the team took great care of me and the repairs to my company car. Great communication and updates along the way. Vehicle was delivered to me clean and good as new.

Customer Service

Consistent and frequent updates received and much appreciated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Fantastic job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tasanee and Skye were exceptionally personable and professional in their handling the experience from start to end. Updates by text through the process, and handling rental and transportation issues topped it off. Thank you so much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every one was so helpful and friendly! Made this whole process sooo simple for me!

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