Gerber Collision & Glass - Phoenix/Lone Cactus Dr.

4.9 (1,007reviews)
97%
970 E Lone Cactus Dr,  Phoenix,  AZ  85024
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Gerber Collision & Glass - Phoenix/Lone Cactus Dr. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,007)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers pointed out areas for improvement, including front desk demeanor, cleanliness of returned vehicles, and panel alignment, reflecting direct customer observations rather than any systemic issues.
AI-Generated from reviews written in the last 12 months
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"... and after is astounding. When I picked up my car it was like nothing had ever happened to it. Other than little minor issues, dustglue, it looked ..." Read more
"... efficient, thorough, friendly and communicative! The final outcome was outstanding and I appreciate the spotless interior and exterior cleaning job they ..." Read more
"... completion to the exception quality of their work - my truck is like brand new again. They made the process of working with my insurance ..." Read more
"Exceptional they even found a part that wasnt noticeable by the eye on my trunk that was damaged and fixed that as well ..." Read more
"The repair was perfect, the back of the car looked good as new, and I have no complaints with the job that was done. ..." Read more
"I was surprised to find that it was ready prior to when they said it would be completed."
"... were putting out that it be done by October 31st but they were done 10 days before that and they did an amazing job so I would definitely recommend taking your vehicle ..." Read more
"... painless. I got constant automated and in-person updates. The work was finished before the promised date with good quality. They even washed and cleaned the car ..." Read more
"... exceptionally GOOD! Kept me informed during the repairs and delivered 2 days earlier than estimated. The repairs are beautiful. I highly recommend Gerbers." Read more
"it was ready WAY before the estimate completion date! super quick turnaround"
"... and keep you updated on every step of the process. Communication and transparency are two big things that make a business great and this company did both ..." Read more
"The communication was top notch. I was updated every step of the process. They communicated early on in ..." Read more
"The work was fantastic and the communication throughout the process was second to none. I really appreciate your team."
"... the progress of the repairs which was followed by a text from the staff managing the repairs providing assurance and additional details on the progress." Read more
"... opened and had everything scheduled quickly. The staff was knowledgeable about every step in the process and communicated clearly and efficiently. They completed ..." Read more

My Experience

Everything was great, I posted a Google review. Tasanee, Sky, and John were great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sky followed up and everyone was professional.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

In Gerber Collision there are people that work professionally offering the best service, from the beginning when they received my car until the repair was done, I received an update on the status of the process. I really recommend Gerber Collision & Glass to repair your car. Great Customer service. Thank you guys.

Likely to Recommend

I'm very satisfied with the service and repair awesome.

Repair Quality

They update status of repair frequently, and I am satisfied with the repair my car looks like new one. Thanks Gerber Collision & Glass for what you did for my car, Great Job !!!👍🚘

Customer Service

Very professional all personell in this location.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone was very friendly, work was great in a very quick timeframe

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice staff

Likely to Recommend

Repair Quality

Customer Service

Lovely staff

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied with their work and their customer service from the minute I drove in and Skye gave me an estimate. I don’t know the girl at the front desk, but she was as pleasant as can be each time ICompletely satisfied with their work and their customer service from the minute I drove in and Skye gave me a estimate. Don’t know the girl at the front desk, but she was as pleasant as can be each time I was in there definitely would recommend you and use you again five star service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Definitely.

Repair Quality

Excellent work. The car looks brand new-even after a near total wreck of the front end. Customer service was excellent. They kept me abreast of progress on their work. The paint job was factory-new looking. They finished the work ahead of schedule.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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