Van-Trow Body Shop
Vantrow Toyota is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks brand new & everyone was so nice to me & it was done in a timely manner I really appreciate you guys job well done
My Experience - 0.0/5.0 -
I now have to take my car to Shreveport to the Lexus dealership Thursday morning for repairs that have something to do with my break System that your dealership could not fix 🤨so now I have to get up at 5:00 am to be there tomorrow for 7:30 for the only appointment they had open .. plus take a day off work that I can’t forward to take…when I asked could you fix my car ,Toyota said yes. Not mad, just a little disappointed...
My Experience - 0.0/5.0 -
Radio no sound an d part missing on passenger side at bottom of the winshield
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding job! Loved the notifications I received!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the service. Excellent customer service.
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0 -
On time service. Great friendly staff.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were understanding and friendly. Above all they were patient with me and let me know what was going on at all times Thanks so much
My Experience - 5.0/5.0 -
Great job on fixing the vehicle. Looks good as new.
My Experience - 5.0/5.0 -
Great job second repair for me in the body shop. Great job would recommend for sure!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Damage my paneling on my front bumper by parking my car against the front walk,showed it to the manager, he did nothing. ALSO who finished my car left their foot scuff marks on the inside of my door, my windshield is covered with some type off film , It's like they don't care!
Customer Service - 0.5/5.0 -
Reason THE WAY THEY TREATED MY CAR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always good service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I ask the body shop not to release the car until I get there..I needed to get a key made.well his boss released it anyway.went to talk with him and he was very rud.if that's the way got to be treated you guys can have the car back.tks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was done great! I give 4 stars, only because lack of communication when my part came in broken and was not called to reschedule a for a later date, for my truck to be brought in. They did go above and beyond to find the part locally for it to be fixed on the days, I had requested off from work!
My Experience - 0.0/5.0 -
Totally unprofessional service. Car was supposed to be ready in a week yet it took 30 days. On arrival to pick the car up the person who we walked outside to inspect the car said his workers didn't touch one side of the car yet part of the lighting that was working no longer works now. But they removed and painted the whole bumper so they did touch the other side of the car. To make matters worse the gentleman tried to charge we us 250.00 more than the quote. The quote was 1328 dollars with our deductible included yet he said we owed the dealership 1578 dollars. Let's talk the multiple times we were called and told the parts were in yet we never were told a date to pick up. Every single time we spoke with someone we were put on hold as nd then told we would be called back. No way geico should use a dealership of such low professionalism and utter belack of respect for customer service as well as doing their job effectively. This correspondence will be sent to Toyota corporate as well.
Likely to Recommend - 0.5/5.0 -
No way I would ever recommend this shop for anything
Repair Quality - 0.5/5.0 -
Total lack of professionalism. The estimate on my car was a week they took 30 days. Lied to us four times saying the parts were in but we're not. The car still has lighting issues that were working when we brought it in. The guy who took our payment tried to charge me 250 dollars more than the estimate issued by the insurance company. He said everyone makes mistakes. As for the lighting issue on my car he said that his guys never touched thatsideof the car. How do you remove the bumper the front grill and not touch the other side of the car. I recommend geico stop using this totally unprofessional service
Ready on Time?
No