Van-Trow Body Shop
Vantrow Toyota is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0 -
Good work
Returned Clean
Likely to Recommend - 1.5/5.0 -
I was very shocked from the body shop at Van Trow of the workmanship and process of my car. I will say everyone was very nice in the body shop office.
Repair Quality - 2.5/5.0 -
My car was there for 5 business days a total of 7 days. I received a call my car was ready. I picked up the next day and my car was not finished. No communication or someone needs to over look the vehicles to make sure everything is completed before saying it’s ready!!
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Everyone has been nice but my car was not fully fixed and there is additional damage to the vehicle than when I brought it in.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service as always
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great place, fast polite service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I carried my car in for inspection for the work to be done, I was very explicit that I didn’t want to leave my car until all the parts were in to do the repairs. I got notifications that the work was almost done, but when I went never got a call that it was ready, I went to the shop and was told a part was on back order. This caused me to have several more days that I had pay to rent a vehicle ! The work itself was good.
Likely to Recommend - 4.5/5.0 -
I think the work was good and the people very cordial, the only complaint I had was having to leave it several days when it wasn’t being worked on!!
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I had asked them not to wait until ALL of the parts were in before getting me to bring my car in for the repairs so I wouldn’t have to Rent a car as long. BUT they didn’t do that so I had to rent for several more days- over a weekend when they were closed- which cost me more money!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Aubrey and Dakota made sure my 2024 Lexus ES 350 looked brand new after replacing the bumper
Customer Service - 5.0/5.0 -
Very professional and knowledgeable about the service that was needed for my vehicle
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
I was not to satisfied with the different dates as to when my vechicle would be finished. My expected date was May 7and extended until 18. I can take into consideration that things do happen. that may be beyond your control. I am thankful to have my vehicle back.
Customer Service - 3.5/5.0 -
Never interacted with anyone. Mostly phone calls.
Returned Clean
My Experience - 5.0/5.0 -
I am completely satisfied. Thank you.
My Experience - 0.0/5.0 -
Damaged the hood of my Camaro severly then denied. Thank god for cell phones before and after! Left clamps off rear quarter window which was replaced so nothing is clamped down properly because they broke them. My hood is a complete loss. Swirls all the way down to the metal. 34 days and this is what i had to puck up! Worse service ever for a minor repair.Did not complete repairs told me to take somewhere else to fix. Had it for 34 days on a minor repair. Gap in window and the door will not shut completely now.
Likely to Recommend - 0.5/5.0 -
Like never horrible horrible service Now I have to be out to go get repairs finished and my hood repaired due to being damaged while there.
Repair Quality - 0.5/5.0 -
Dropped car off April 8th picked up May 10th for minor repair. Pick up on the 10th to be told repairs were incomplete take it somewhere else to be fixed because they couldn't fix correct. Gap in window now. Damaged my hood severely. Left tape residue on passenger window on my tint so ruined. Did not assemble my rear quarter panel back after replacement no r tinted glass back after replacing it. Washed my black vehicle with a dirty rag scratching my paint. The hood of my vehicle has huge swirls in the paint all the way to the metal. Most unprofessional experience ever. Young man that works in Collison couldn't even look at me said he needed to go home to his family. Over a month they had my vehicle and now I have to go and finish the repairs they got paid for, plus the new damage. Worse experience ever.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Drive side door was damaged that didn’t happen from the wreck ..