Walker Collision Center

82reviews
3534 Loop 337,  New Braunfels,  TX  78130

Walker Collision Center is a family owned automotive repair business since 2009. Herald Zeitung's Reader's Choice for best Automotive Body Repair in 2016.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (82)

Likely to Recommend

Repair Quality

Was told many times that truck would be ready in a few days but it took weeks instead. Was lied to and took too long to complete work.

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Great job. Very friendly and professional.

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Repair Quality

Everyone there is super cool. Easy to work with. Highly recommend

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Repair Quality

Walker Collision did an amazing job in repairing my vehicle. They took out 7ish years of wear and tear and made the car look like new. They were also very accommodating with my anxiety surrounding payment.

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Repair Quality

I am very pleased with the quality of the work completed. The result is seamless and beautiful!!! Thanks so much for your care in restoring my Audi!!!

Customer Service

All things done in a professional way.

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Very accommodating.

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Happy with the result, friendly and they stand by their work

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Repair Quality

The only reason I don't assign a value of 10 to the work done here is that it's wintertime and part of the work necessary was AC parts repair and that won't be thoroughly tested for several months. The process was complicated by my auto ins carrier's repeated communications SNAFUs and squirrelly decisions, but Walker office personnel helped us thru it.

Customer Service

See above

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Likely to Recommend

Repair Quality

They did a great job with my repairs. Looks like new. I highly recommend to try them out.

Customer Service

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Likely to Recommend

The likelihood of a recommendation is slim unless people are trained in this field of customer service. They

Repair Quality

The front office clerks are not professionals at this. The paint and body work was worth the hassle of dealing with non professionals in the office.

Customer Service

Preston was great when we spoke. Jacky lacks the ability to be proficient in her job, when Ryan wasn't being impolite he just stood there.

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Likely to Recommend

Work on the customer facing employee issues and I’d be happy to recommend Walker to friends and family.

Repair Quality

The repair looks well-done.

Customer Service

Could have been better. The communication was lacking-I had to reach out to find out what was happening with my vehicle. Received random texts with no context about my car (I think they were from the employee’s own personal cell? Very odd). Walking into the office was a strange experience, no one greeted me, I had to go find someone to talk to and then it was just a weird situation. I didn’t feel welcome, if I’m being honest. Ryan was great though, helpful and friendly when he was handing over my vehicle. I’d just say the other employees don’t have much customer service experience or could use some refreshing.

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