Warrenton Auto Service

4.9 (4,201reviews)
97%
281 E Shirley Ave,  Warrenton,  VA  20186

In operation 57 years.

Warrenton Auto Service is a 3rd generation family business that started in 1966. We strive to give our customers the highest possible quality repairs as quickly as possible, all while offering the best customer service around.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (4,201)

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Professional top tally work and very nice staff !

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Very accommodating !

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Rose and Brandi were great!

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Warrenton Auto Service has been very understanding.

Customer Service

Staff was very easy to talk with

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Warrenton Auto Service did a wonderful job on my Blazer. They kept me updated on the progress of the vehicle and were very pleasant to work with. I highly recommend them.

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They are pleasant and very responsive to your needs.

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I don’t want to sound like a jerk, but I can do better elsewhere where they would have said something about the oil change, seeing if there was any way to move up the repair, or letting me know that you expect to the check before the pick up. There were so many opportunities that could have made my life easier, and they just didn’t happen. It was solid work, but that’s it. You did exactly what you outlined you would do in our contractual arrangement and not anything more. Thank you for asking my opinion.

Repair Quality

I haven’t seen the vehicle yet. I would assume that the repairs are fine

Customer Service

I finally got the vehicle back, called to get a ride back from the shop, but I was not able to pick the vehicle up because I didn’t have the insurance repair check in hand. The VFIS insurance had approved the repair and granted it was a substantial amount, but as a government employee, there was very little chance of me fleecing you and making off with the county vehicle and not paying you. A reminder that I would need to have the check before picking the vehicle up would have been helpful. The length of time it took for the appointment to get the vehicle repairs underway is the reason we may not use your services again. We already had issues with the insurance, but after the insurance was settled, it was still going to take 2-3 weeks before the vehicle could be fixed. I just don’t have the ability to keep an emergency vehicle off the road for that period of time again. No allowances were made, no offers of assistance other than the straight business, and still I needed everything asap. Was there anything clinically wrong with your customer service, no. Did anyone help when I needed to save time, also no. It’s just disappointing.

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Great and easy scheduling for the estimate and the actual work.

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I got a call informing me of the progress and the predicted date of pickup when the car would be finished. Good communication, they always seem to pick up the phone on the first ring. That’s always a good sign.

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My Experience

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