Warwick Automall Collision Center
In operation 23 years, 13 years at this location.
Warwick Automall Collision Center is a Penske owned auto repair business. Our goal is to exceed your expectations before, throughout, and after the repair process. We have a state of the art facility and quality, trained auto body technicians that have many years of knowledge. It is our pleasure to serve the RI community. Warwick Collision Center hold the only BMW Certification and Audi Certification in the state of Rhode Island, and is classified as an "A" rated collision repair facility. Other certifications to include Porsche, Mini and Infiniti.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service and communication
My Experience - 0.0/5.0 -
Positives: Reps are friendly and responsive when dealing in person. Constructive criticism: I’ve used this business in the past and this is my first time that I’ve been disappointed/frustrated with lack of updates (only rec’d updates when I called — was told that I would be updated every step of the way.) Process is not ideal (I’m a process consultant by profession) —while it makes sense for the team, it is incredibly frustrating that each step is sequential, especially towards the end. As my car was nearing completion, why not start the paperwork so I don’t have to pay 6 days out of pocket for car rental. I was told mid-week that the car was nearing completion (I.e., road test and detailing). Why can’t paperwork be submitted so that I don’t have to wait another 5 days for my car? Taking into consideration the inconvenience and extra cost for the customer would go a long way. I asked to speak to the mgr and got nothing.
My Experience - 5.0/5.0 -
Everything was excellent. The repair was done in a timely fashion, I could be totally hands off, Christine was amazing and made sure I got a rental, kept me up to date, and was overall just a great person to interact with. I remember her from about 7 years ago when I had work done and was happy to work with her again. The overall excellence was top tier.
My Experience - 5.0/5.0 -
The car was deemed a total loss but Christine was more than helpful in getting me through the process.
My Experience - 5.0/5.0 -
Christine was awesome! She kept me up to date, answered questions, and directed/advised me when needed. Car came out great. :)
My Experience - 5.0/5.0 -
I was treated with respect and integrity from the minute I entered there door. Communication was granted through the entire process. I have nothing but praise for this entire organization. Life should be so easy! Enough said!!!!! David Pulsifer
My Experience - 5.0/5.0 -
Courteous and efficient from everyone!!! Thank you!!
My Experience - 5.0/5.0 -
Great communications and caring employees!
My Experience - 5.0/5.0 -
Excellent work. Knowledgable staff. Fantastic communication.
My Experience - 0.0/5.0 -
Unfortunately my vehicle needed to be there for 2 separate issues within a month. The first visit was not good - poor communication, misinformation about services being performed to my vehicle, and incorrect statements about the repair process by the advisor. I spoke with the manager and he cleared it up - the work done to the vehicle was impeccable. For the second occasion - the communication was just as poor and the only time I received accurate updates is when I called. I called the manager because I was dissatisfied and wanted to see what was going on. He told me the vehicle was ready to be picked up - I was quite frustrated because I believe the vehicle was ready days prior and they just never communicated to me. The manager was very apologetic with the first occurrence but he was not at all apologetic with the second instance. If the collision center was not attached to BMW and my vehicle didn’t require such specific BMW paint I would not have gone back a second time.
My Experience - 5.0/5.0 -
I was really satisfied with the job done and went ahead to clean the engine which to me was an extra work done. The deductible and extra cost paid was also cool as compared to the earlier amount asked me to pay.🙏
My Experience - 0.0/5.0 -
I have sent a message to the general manager with pictures. Feel free to call me tomorrow. Thank you.