Wayne Akers Ford
In operation 66 years.
Wayne Akers Collision is a State of the Art Repair Facility for all Makes and Models. We are Licensed and Insured and Approved by All Insurance Companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Looks like nothing happened, great job. However, I do recommend a better presentation of the vehicle after the repair. Barely cleaning the inside of the car once you return it shows low quality control at the end of the repair process. My truck was very dirty when it was presented to me and it made it look like barely any effort was put in the end presentation and it’s fair to assume that one can think that for the entire process. I’m not saying it is but, is a lot easier to assume that.
Customer Service - 3.0/5.0 -
They are good at their job but when it comes with interacting with the customers they can come across hostile and aggressive. This can be due to the work place environment and personal things with each employee. The customer interaction is crucial for a good recommendation to other customers down the line from their experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Would have been better if they took care of the stuff I asked them to address like replacing the tailgate striker bolts that were damaged and while transferring the hardware from the old tailgate to the new one address the rear camera not working when I told them I had a Ford extended warranty. It would have also been nice if they hadn’t put close to a hundred miles on my truck.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great thanks Bryan!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Amazing work
Repair Quality - 5.0/5.0 -
Looks like nothing ever happened to the car, thanks so much for the care of your customers 👍🏼
Customer Service - 5.0/5.0 -
Brian was super accommodating and friendly, and was through
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair on the bumper was unsuccessful and it still looks damaged. Initially I was told the bumper could be repaired, now I’m being told they can’t repair it and it needs to be replaced. The trunk is also misaligned and I was told it wasn’t and that I was imagining it.
Customer Service - 2.5/5.0 -
Everybody was nice until I pointed out that the repair was incomplete.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and follow up
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Teresa was great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Brian and the entire staff was friendly professional and helpful at all times. Brian as usual was a great service advisor and we will always recommend him and the collision and service center. Brian’s customer relations is superb.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Never gotta email or text from the service adviser on what they did with the repair on the warranty
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m entirely satisfied with Wayne Akers repair shop and enthusiastic to recommend them.
Repair Quality - 5.0/5.0 -
The repair was beautiful — and the car was immaculately cleaned. Brian was very helpful, explained the whole process, including the delays, and offered advice.
Customer Service - 5.0/5.0 -
See above.
Likely to Recommend - 4.5/5.0 -
That makes customer happy with ur services
Repair Quality - 0.5/5.0 -
I'm not happy it all
Customer Service - 4.5/5.0 -
Unless you recognize that was your mistake
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so pleasant and efficient. I would give them more than 10 if I could.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
A 0 would be better there but we don't have that option. I would NEVER recommend this!
Repair Quality - 0.5/5.0 -
There's no option for 0 that's why I gave it 1. First of all, I got my car back a week after than they said and no one called me to explain why no matter how many voicemail I left them. Then, when I picked my car almost everything was malfunction, the worst part is that my AC that was fine when I dropped the car now is not working and I have to pay almost $1200 to fix it. By far, the WORST service I ever got!
Customer Service - 0.5/5.0 -
There's no option for 0 that's why I gave it 1. First of all, I got my car back a week after than they said and no one called me to explain why no matter how many voicemail I left them. Then, when I picked my car almost everything was malfunction, the worst part is that my AC that was fine when I dropped the car now is not working and I have to pay almost $1200 to fix it. By far, the WORST service I ever got!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice team who turned an unfortunate event into an easy experience
Customer Service - 5.0/5.0 -
Bryan was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful staff. So far all seems good. Car was returned so clean