Wayne Akers Ford

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Fast and efficient

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I receive information and repair fast

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair fast ad every day send message to me

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Took far too long and communication was very poor

Customer Service - 1.0/5.0 -

My car was in the shop for 10 days!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone I communicated with was courteous and helpful. I received text message updates regularly. My car was ready on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Must improve in repair and giving client back a clean vechile. The adjuster was great and front desk.

Repair Quality - 2.5/5.0 -

After repair inside the vechile was dirty on happy

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was fairly unsatisfied with the lack of communication regarding my repair work. For the first week and a half, I received periodic updates via text. I was given an estimated date of when the work would be completed. On the estimated date, I called several times and left 2 messages. For the most part, almost every time I called I was not able to connect to leave a message or talk to anyone. No one returned my call. I called the next day and again was not able to leave a message or speak to anyone. I finally sent an email, which I did receive a text message from who I assume was my estimator. I was told the car would be ready on Wednesday. I texted to confirm. Several hours later, I received a text saying that it wouldn't be ready until the following day. I understand that the repair work is somewhat fluid, waiting on parts, etc. I was frustrated that each time I called for an update, it was almost impossible to either leave a message or speak to someone. I did not have another mode of transportation, so not knowing until the last minute made it difficult to figure out rides to and from work. So, basically, communication needs to be improved.

Likely to Recommend - 1.5/5.0 -

Lack of communication is probably be the biggest factor ad to why I wouldn't recommend Wayne Akers. Also, upin pick up of my vehicle, no one went over what was done, paint on molding that wasn't there before and the molding on the front door areas are now different, which I did email regarding that this needs to be fixed.

Repair Quality - 3.5/5.0 -

The door molding on the driver's side is now different than the passenger side. I sent an email asking about the difference, as I am waiting on new door molding for the driver's side that wasn't delivered yet. I was told they were using the original molding in the interim. There is also some paint on the black molding that wasn't there before.

Customer Service - 3.0/5.0 -

Initially I received text updates on the status of my car repair. On the day it was estimated to be completed, I did not hear from anyone regarding the time line. I left 2 messages and did not hear back. Finally someone replied to my email message the following day. Made it difficult to plan for transportation when I didn't have a time line to get the car back.

Likely to Recommend - 0.5/5.0 -

Not even for an oil change

Repair Quality - 0.5/5.0 -

This was a reschedule job, I made the appointment and was told that the job will take 1 day tried contacting the next day and was never able to get thru the collision center or the customer service number. Finally someone answer and the service representative for AllState had no idea on the status of my vehicle, after finding out the part had no even been order and it would take now 3-4 days on a job that according to the rep was only 1 day long. I picked up my vehicle without having the repair done. This is the worse place to take a vehicle for any type of service and trying to get updates, will never recommend not even for an oil change.

Customer Service - 0.5/5.0 -

Worse place ever, no communication for updates, you make appointments for what they don’t follow up with the status of repairs and when you call if you can talk to someone after the phone keeps you in a loop for the longest they have no idea about the status on your vehicle. I don’t recommend to anybody.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Promise delivered on time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

My wife is a nurse taking care of the elderly ,her Ford fusion hybrid has been at Wayne Akers Ford for 6 weeks every day it’s going to be ready tomorrow. Just like the sign in the bar FREE BEER - TOMORROW..

Customer Service - 1.5/5.0 -

It’s been 6 weeks

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

When the report was given on the car was told about the pulling of the vehicle on the left, however upon receiving the vehicle it was still pulling on the left after spending 7 days in the shop. Did try calling after driving off but no answer. However I went back next day and no one was able to help me. Had to take time off and go back the next day. I was happy to go back and was told to me be there by 3:3O pm. I has to wait almost 2hrs after having to asked why this is taking so long. I was told the complaint of the pulling of the car was not something covered by my insurance and was being done also as a courtesy by Wayne Akers. The other thing on the original day of receiving my car the indicator light was not working and also I had to go to my car without anyone coming to go over the repairs with me. Also the vehicle had lots of grease marks on the interior of my car Doors and seat which I cleaned without saying anything. Also the floor mats had all the foot prints. Dennis said no supplies are provided to the mechanic shop to keep the vehicle from getting soiled. After picking up my vehicle the 2nd time did complained about the grease marks and Dennis did try to do a quick clean after the fact. Very disappointed especially when my vehicle was taken in the interior was very clean. .

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service !!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They showed appreciation for the customer

Repair Quality - 5.0/5.0 -

The entire collision team including the ladies in the office my experience was incredibly I love that I receive text messages keeping me up to date with the progress Everyone friendly and professional

Customer Service - 5.0/5.0 -

Exceeded my expectations