Weeks Collision Center

4.6 (265reviews)
90%
10756 State Highway 149,  West Frankfort,  IL  62896
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (265)

Likely to Recommend

Repair Quality

Fast and efficient. Excellent work

Customer Service

Dan is the best

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Repair Quality

Great work

Customer Service

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Repair Quality

Very good work. Nice people helped with my situation immensely!

Customer Service

Very good work. Nice people helped with my situation immensely!

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Repair Quality

Customer Service

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Repair Quality

All the workers are very nice and helpful! Love being able to get my rental through Week’s

Customer Service

All very professional

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Repair Quality

Customer Service

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Repair Quality

Everything went very well. Daniel did an amazing job at handling everything from start to finish. No issues whatsoever. We are very pleased with how our vehicle turned out. Thank you!

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Dan with the Collision Center was courteous and made sure I was aware of all repairs needed. His customer service was commendable and he was thorough and knowledgeable. The staff at the rental office was friendly and had the car ready for me. It was the easiest process I have had at other rental offices.

Customer Service

Everyone was friendly and accommodating.

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Repair Quality

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Based on the length of time the repair took and the fact that no one from the shop ever made contact with me to keep me informed, I would hesitate to recommend them even though their work is very good and I would be happy to recommend them solely based on that.

Repair Quality

The overall quality of the paint, fit and finish of the body work etc is great. The first thing that I saw when I came around the car when I was looking it over was a small scuff mark right in the middle of the bumper like someone had hit it with something in the shop and then failed to buff it out. After having to wait three months to get my car back and to see that one little mark was just kind of irritating. I didn't say anything because I wanted to take my car home that day. The car drives and handles just like it did before so no problems there.

Customer Service

When I called to find out the status of the repair the person who answered the phone could have been a little more helpful with details about the progress of the work, why it was taking so long, what the estimated completion date was etc without me having to pull those bits of info out of them one piece at a time.

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Repair Quality

Very pleased, they did a very good job!

Customer Service

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Likely to Recommend

Would suggest that they ask to be informed of any major changes in cost, if any, as the job was in progress

Repair Quality

Everyone seemed quite professional at what they did. (I was surprised though that the total cost for the job was about 25% over the original estimate.)

Customer Service

Did not have any direct contact/communication with any of them.

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Repair Quality

Customer Service

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No not the way they took care of me

Repair Quality

My door seals did not get put back on. My back bumper did not even get fixed at all. They never called to tell me the parts are in to fix my car. It was the worst ever .

Customer Service

My back bump was in the quote and never got fixed. They did not plug everything back up. They never called when the parts came in.

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Likely to Recommend

The guys at Weeks Collision will get many recommendations from me.

Repair Quality

Repairs were done in a timely manner, communication was excellent, repair work looks awesome and they were so helpful in accommodating my schedule. Very pleased.

Customer Service

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Repair Quality

Customer Service

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