West Coast Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would urge any one with a auto repair to go right to West Coast Collision. Assessed damage and kept me informed about repairs and timeline

Repair Quality - 5.0/5.0 -

Brand new Mazda3 Sport, 1543 miles on car. Hit a stationonary pole .Wrecked front fender West Coast Collision not only repaired it the damage but my Mazda looked BETTER than when I drove car out the dealers, Car was detailed to perfection after repair

Customer Service - 5.0/5.0 -

Best auto repair company I have used. Customer service is top notch in every area

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

All well done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the 4th car westcoast has repaired And the finished car is always Flawless.

Customer Service - 5.0/5.0 -

All of the personal st westcoast a courteous , professional and cooperative.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Wouldn’t go to any other repair shop!!!!

Repair Quality - 5.0/5.0 -

Kevin is amazing. He made sure that my car was waxed after the work was completed and that’s something they didn’t even have to do but they did and they didn’t even charge me for it and my front bumper looks amazing. I can’t even tell if it’s a different paint color. It looks right on point. But he definitely make sure that the customers are happy. I recommend keeping him around for a while.! and thank you West Coast collision for the amazing work again this is the only place I go through to get my car fixed.

Customer Service - 5.0/5.0 -

Again, Kevin made sure I was happy and everything was done properly plus extra!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Extremely likely to recommend them.

Repair Quality - 5.0/5.0 -

Excellent job repairing my truck. It looks like new and they vacuumed it, too. Thank you.

Customer Service - 5.0/5.0 -

Excellent. Everyone, especially Bill, were wonderful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very accommodating and professional!. Quality of work exceptional! I highly recommend this business.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work. Can't tell was an accident. Even find a couple extra things.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Excellent service, repair, and courteousness.

Repair Quality - 5.0/5.0 -

I am thrilled with my car. It looks like new. I am so proud of it. West Coast Collision did an outstanding repair job. Bill was most gracious, courteous, and efficient. He kept me notified of the progress. I would recommend them to anyone who needs a repair job.

Customer Service - 5.0/5.0 -

Bill met me at the door when I first arrived, explained what I needed to do, looked at the car, and had me sign for the work to be done. He was delightful as well as informative.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I refuse to recommend this shop to anyone

Repair Quality - 1.0/5.0 -

The initial repair went ok, but the day after I received my truck back, I noticed a crack in my windshield that was not there when I dropped it off at your shop. Since that day, the crack has grown to 17”, almost halfway across my windshield. After bringing it up to Kevin, he told me he would try to submit it to the insurance company, and blame it on the accident. The crack was not there after the accident, and it was not there for the month after the accident that I drove the truck around for. The fact that it has grown since the day I noticed it further tells me that it was a new crack, or it would have grown for the entire month I drove the truck before West Coast worked on it. Kevin told me he submitted it to the insurance company, and they are not responding. At that point, Kevin has avoided my calls since, telling the secretary to deal with me. This is the most in-professional experience I have ever had with a repair shop of any kind. I have left several messages to please have Kevin call me, still nothing. Weeks have passed now, and my windshield is looking worse every day. I am done dealing with Kevin at this point, my next step will be small claims court. He was real quick to return my calls when he was trying to get paid for working on my truck, but now he vacant even return my calls. I have been nothing but nice about until now. This is ridiculous, especially considering I just brought $4,000 in repairs to your shop, that I could have, and apparently should have taken somewhere else. If I have to pay for this windshield, rest assured my experience will be on social media to anyone that will listen. Kevin’s completely ignoring me is childish, and very unprofessional. I am done trying to get a hold of him. I guess my next step will be determined by the response I get from this message, if any? I completely regret bringing my truck to your shop!

Customer Service - 0.5/5.0 -

I said everything I had to say in the previous question.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will always return here, hopefully I won’t need them again but should I need repairs I definitely will bring it here

Repair Quality - 5.0/5.0 -

My lights don’t work on my trailer, not sure want you guys did to the back of my car, but something is wrong

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept in touch with me during the process and everyone is super nice! Kevin was such a tremendous help!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0