West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I came into contact with was welcoming, friendly, engaging and very competent. What a great team of employees! The replacement of my side view mirror looks and works great. The treatment of my paint touch job was excellent and is much appreciated.
My Experience - 5.0/5.0 -
West Herr team was professional, communicative and great to deal with
My Experience - 5.0/5.0 -
I appreciate the good service and the finished work looks good so far.
My Experience - 5.0/5.0 -
Very pleased with the repairs! A#1
My Experience - 5.0/5.0 -
Outstanding job start to finish!!! Thank you John and Zach!!!
My Experience - 5.0/5.0 -
From the very beginning when I came in for an estimate the staff was courteous knowledgeable and helpful Following through with setting up an appointment and getting the repair made me feel comfortable and confident that I was in good hands The repair proceeded as planned and the end result was perfect Thank you to the staff at West Herr Ford Rochester Collision
My Experience - 5.0/5.0 -
Looks great and very knowledgeable and friendly people would recommend to friends.
My Experience - 5.0/5.0 -
I am highly satisfied ! All of the staff at WH collision Rochester are amazing ! . Dona and the other front desk specialist were so knowledgeable, extremely helpful and pleasant to work with . They explained the process so well and they are always happy to answer any questions . It’s hard to find such a nice and helpful business these days . They made my experience after my accident smooth and manageable . I Can’t recommend them enough . Five star
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rene and Zack great!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience. Everyone was very helpful and very pleasant to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Staff was great to work with. Work was completed as promised.
Customer Service - 5.0/5.0 -
Very customer focused.
My Experience - 5.0/5.0 -
Zachary Palvino is an awesome estimator and immediately made me happy for choosing West Herr. The technicians made my vehicle look brand new again. The customer service desk people could not be any friendlier. Will highly recommend West Herr Collision to my friends, family and colleagues
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Would have been a 10 except for the time spent in the shop
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There were a few flaws
Customer Service - 5.0/5.0 -
Very kind and agreed to correct the flaws
My Experience - 5.0/5.0 -
Zach was awesome to work with. Updates were amazing and the car looks awesome! Hopefully we never have to, but we would 100% come back here! We felt taken care of and knew our car was in good hands!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great rep
Customer Service - 5.0/5.0 -
Perfect