West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We enjoyed the updates as the work was progressing and it kept a means of contact that we also appreciated. Yours is the only facility we would ever trust to do repairs on our BMW.
My Experience - 5.0/5.0 -
Pleasant, easy experience. My vehicle was repaired in a timely fashion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Another great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you. Everyone is great to work with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with everything your team did for me Right down to cleaning the inside of my car I have no complaints at all Thanks again
My Experience - 5.0/5.0 -
Excellent communication. Repair completed on time. Appreciated attention from Rene and Zack. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job done right and in a timely manner, that’s all I could ask for .
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone that we worked with was amazing. I would highly recommend them to anyone that needs services.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Zach and the team were EXCEPTIONAL. Great customer service is not the norm. Thank you for making me feel like you cared about my vehicle, accident, time, money, and experience as if this was your own! If you offered some courtesy snacks along with the coffee machine there wouldn't be enough stars in the sky to describe my experience! Tee-hee. Thank you so much!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was professional. New hood looks very good. Everyone was polite.
My Experience - 5.0/5.0 -
Thanks for washing my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The collision center was very good. The Service adviser in the Service Dept. was a lot to be desired and couldn’t answer my simple questions. As I said the Service Advisors need considerable more training to do their jobs
My Experience - 5.0/5.0 -
Very fine workmanship!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job