West Herr Collision Center Rochester

My Experience - 5.0/5.0 -

Looks like new. Thanks

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very thorough and the completed work was impressive.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

My only complaint is that even dealerships don't have common parts in stock, so repair parts are "on order". And that causes delays.

Customer Service - 5.0/5.0 -

They did a good job of keeping me informed via text messages of progress.

My Experience - 5.0/5.0 -

The staff were very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were excellent!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks brand new again! Zack was great to work with. He helped get an insurance issue resolved quickly. The only thing that could have been better is more frequent updates without having to call for them. So happy to have my car back!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks brand new.

Customer Service - 5.0/5.0 -

They communicated well and set expectations appropriately.

Returned Clean

My Experience - 5.0/5.0 -

Good communication truck looked great! Thank you!

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely recommend .

Repair Quality - 5.0/5.0 -

Great experience from start to finish. Great communication while vehicle was on the shop .

Customer Service - 5.0/5.0 -

staff was friendly and courteous .

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very well done

Customer Service - 5.0/5.0 -

Excellent customer service, very much appreciated

Returned Clean

My Experience - 5.0/5.0 -

Great work and very accommodating while the process was happening

My Experience - 5.0/5.0 -

Everything was perfect from start to finish.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Zach and Dawn were great to deal with. Very helpful and informative

My Experience - 5.0/5.0 -

We had the best experience ever with your team! Everything went smooth and quickly getting the car repaired. Your team rocks!!! Totally satisfied….

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very pleased of their well communication via emails, letting me know what is happening now and then. I got my car back clean. I checked around of their work quality and they did wonderful so far.

Customer Service - 5.0/5.0 -

They are well communicating of their progressing, keeping me informed.

My Experience - 5.0/5.0 -

Your front office staff made magic happen when insurance did not have a rental ready as they stated they would, and when my appointment was entered as a quote even though I had already been previously to obtain the quote. Going the extra mile, redefining customer service, setting new standards in putting customers first. Made miracles happen with a crunch time due to my second job, and left no detail or concern unnoticed. The repairs were faster than expected with flawless applications - you would never know anything happened to my vehicle. I can’t say enough great things about the experience with your facility.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent personal service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Shuttle driver Steve is the best

Returned Clean