West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great fast repair
Customer Service - 4.5/5.0 -
Really wish they would’ve gone over the car with me before I drove away. Someone had lost a key and they were busy looking for that and it seemed a little busy. Next time if there ever is one I would like someone to go over my car with me before I drive away.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car looks awesome they did a excellent job thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They keep me updated on the process Very polite and fast service My escape looks brand new again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair is excellent! Staff great, awesome job!!!
Customer Service - 5.0/5.0 -
Great staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints my car looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I definitely appreciate the work that was done on my vehicle I would recommend family and friends
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bill is very informative and gives you updates on current statues. Thank you very much!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair itself is great save for a couple of plastic fasteners that had to be changed out upon my inspection. However, I discovered after getting home that at some point my driver side window must have been left open in the rain. I could not place the smell im my vehicle until I removed the paper they had placed on the floor and pulled out my rubber mat. The carpet under the mat and under my driver's seat was completely saturated. I am STILL dealing with the smell and waiting for the carpet to fully dry after I removed as much of the water as I could. There is no other explanation for this.
Customer Service - 5.0/5.0 -
Everyone that I personally delt with was polite and friendly.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The work was great but I didn’t understand that the side was not covered Thank you
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Did not meet original completion daye
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Work done very well, but kind of surprised they didn’t wash it and do a quick vacuum inside! But very satisfied with the work done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Generally, I don't recommend things to family and friends.
Repair Quality - 5.0/5.0 -
Everything was handled in an efficient and professional manner. Thanks.