West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Really nice guys. Welcoming.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I noticed my car is having trouble picking up speed. It makes a loud revving sound when trying to shift . Also , the right side seems to have trouble breaking/stopping.
Customer Service - 5.0/5.0 -
Everyone was very nice and friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect I was very pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
They said they would call to ensure they could get it done on time, I had to call them after multiple days. But after I checked in they were very responsive, quick and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at West Herr Collision was wonderful!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I always do to my Friends
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
West Herr has always shown me utmost respect when I need their service for my car!
Returned Clean
Likely to Recommend - 1.5/5.0 -
Good work but way to long for repair
Repair Quality - 4.0/5.0 -
Repair looks good
Customer Service - 4.0/5.0 -
Polite staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Your facility doesn’t check there work.
Repair Quality - 0.5/5.0 -
Picked up my car and daytime running lights are not working. Obviously the work done on my vehicle was not inspected prior to me picking it up. Very inconvenient and unprofessional.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was extremely happy with the customer service and the Appearance of the car
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them.
Repair Quality - 5.0/5.0 -
Everything went well. The work looked good and the truck was done in a timely manner.
Customer Service - 5.0/5.0 -
Everyone was easy to work with. Very pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked great!
Customer Service - 5.0/5.0 -
Very friendly staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job, it looks like no damage ever occurred.
Customer Service - 5.0/5.0 -
Good communication, friendly people.