West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
For me, it would have been good to give me updates and an ETA when the work would be done.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Had to order another part that should have been on my car. When I came in to have it put on was in and out in 5 minutes
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 1.0/5.0 -
Have to go back to get work re done dirt bubbles and paint missing
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
For service but not for repairing dents
Repair Quality - 2.5/5.0 -
The damage to the back was repaired beautifully, however the paint job on the dent to the passenger side was not done well. It’s bumpy and you can tell that it was repaired. My concern is that it is a leased vehicle and I don’t want to get a charge for a sloppy paint job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Nothing but positive things to say about West Herr. I was very impressed.
Repair Quality - 5.0/5.0 -
My recent experience at West Herr was very positive - they were prompt, professional and did an OUTSTANDING job on my car! Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great