West York Collision Center

My Experience - 5.0/5.0 -

They were friendly and kind and that listen to my concerns and respected that

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work!!

Customer Service - 5.0/5.0 -

Very satisfied thank you very much

My Experience - 5.0/5.0 -

Yes good

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Sucks, bumper already coming off. Was not fixed right apparently even tho it took 3wks

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very easy, fast response, quick repair. Very satisfied with employee I worked with. Will recommend your business to anyone needing a repair.

My Experience - 5.0/5.0 -

Thanks again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks again

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looks like nothing happened to the fender and door of my car. Matches paint well. Front grille looks great. Hoping to not hit another deer, but if I do, I know you guys will fix it right!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Quality of work appears to be great. Paint is identical to the rest of the truck.

Customer Service - 3.5/5.0 -

Communication wasn’t great, my calls weren’t returned when trying to get the estimate to the insurance company. My insurance company even had to call West York Collision trying to get the estimate.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fantastic experience but I do have one request. The face of the business behind the counter needs to smile and be more cheerful. Not a very welcoming response either time I walked in.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks fantastic and the work was completed in less time than expected. I was kept updated throughout the process- I would highly recommend them to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks fantastic!!

Customer Service - 5.0/5.0 -

They kept me informed throughout the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was very friendly and professional. I was happy with the service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was incredibly kind and polite. I called several times throughout the process, and never felt as if I was a bother. The team was respectful and helpful. Everyone I spoke to had access to my information and was able to direct me to the person I needed to speak with. My car is home and I feel so much better. Thanks for fixing everything and doing so quickly. I appreciate everything you have done!

My Experience - 5.0/5.0 -

Was simple to set up repair and your folks were very good with keeping me up to date on status of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Not complicated and work was done timely.

Customer Service - 5.0/5.0 -

Very nice folks

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

was told a week for my car repair which i seemed to be a bit much but it’s okay, then had a link sent to me with repair estimate and estimated pickup time. went the day of the estimated pickup and was then told in person my car could be another day or two and i was upset after that bc instead of telling me in person when i got there from an hour away, they could have called me prior in the day at some point to tell me it may be a day or two for my car. other than that everything was okay and went okay