Willis Collision Center
In operation 78 years.
At Willis Collision Center we strive to provide the Ultimate Guest Experience and treat everyone like a guest in our own home. Repair All Makes and Models, Work with all Insurance Companies I-Car Gold Certified Shop Certifications, Lexus, Jaguar/Land Rover aluminum and structural, Volvo, Infiniti/Nissan, Cadillac CT6, Honda/Acura and Ford aluminum capable.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A very professional and very patient
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Dana was excellent to work with. He responded promptly and was transparent about his conversations with the insurance company.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend!
Repair Quality - 5.0/5.0 -
Awesome service
Customer Service - 5.0/5.0 -
Awesome customer service
Returned Clean
Likely to Recommend - 3.5/5.0 -
I think o could have found a cheaper place.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I would have like to see the original quote loser to actually what the repair cost was. Original quote was $7500 So I waited a year
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The quality of the repair appears to be fine. Concerns shared about the quality of the entire service process on Willis' other survey.
Customer Service - 0.5/5.0 -
I am assisting my mother, Kathy , with this survey. She first contacted Willis on June 3, 2026 regarding a cracked windshield on her 2025 Cadillac XT5. She received a voice mail from James (Advisor) and then brought the vehicle in for inspection/photos, contacted her insurance for Willis etc. Her impression was that going through Willis rather than directly to Safelite would be best to ensure a quality repair on her very new vehicle. After she didn't hear anything for a couple of weeks, she contacted Willis again, and after several follow ups was told the person handling her case was no longer at Willis and unfortunately the windshield had not been ordered. She followed up multiple times to try and find out what the status was, and since June has been contacted by/heard from numerous Willis representatives: James (advisor), Landon Gearhart, Ryan Hardesty, and lastly Brett Spaur, who ultimately was able to finally get this resolved. When the vehicle was ready, she was told she owed $1750, even though insurance claim had been filed and she was to pay only the $250 deductible...Brett ultimately resolved this and finally on Aug 4 the windshield replacement was scheduled and she received the vehicle back on Friday, August 7. This process was extremely frustrating, and took an extreme amount of time and effort on her part to get resolved. Willis' process for customers is very disorganized in terms of texting, email, calling etc in order to get ahold of the proper people. It is understandable that an employee sometimes is not adequately handling the job, and apparently in this case, was relieved of duties. However, for no one at Willis to realize that a customer is now waiting for someone else to handle the claim/service is really unacceptable. We expected better from Willis.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hey there! Thanks so much! We truly could not be more pleased with the service we received from Willis Collision Center. Dana was wonderful to work with and did an incredible job communicating with us throughout the entire process. We unfortunately ran into several issues and delays with State Farm, and Dana went above and beyond to help navigate those issues and keep things moving on his end. When he learned that being without my vehicle for so long was becoming difficult for our family, he even arranged a loaner vehicle for me for the last couple of weeks. That made such a huge difference and took an enormous amount of stress off of my husband and me during an already very busy summer. What stood out most was that none of the delays were Willis’ fault. Everything on your end had been handled exactly as it should have been, yet Dana still took it upon himself to make the experience better for us. As a business owner myself, I really appreciate exceptional customer service, and Dana absolutely provided that. We are incredibly grateful for how well we were taken care of and will absolutely continue bringing our vehicles to Willis in the future.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 1.3/5.0 -
Absolutely zero review of what occurred took place, nor did I get paperwork post-haste on confirmation of what work took place.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
No communication about the work that occurred in what exactly took place upon pickup. No documentation, either. All I have is the intended work papers beforehand