Wink's Body Shop

4.8 (3,718reviews)
97%
720 W Court St,  Ithaca,  NY  14850
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In operation 23 years, 20 years at this location.

WINK’S Body Shop has been serving the people of Central New York for over 20 years. Their technicians are able to fix everything from the smallest ding to heavy collisions. Since WINK’S Body Shop is family owned and operated, the customer can leave their vehicle knowing that the work will be done right. Not only will it look good but the repairs are guaranteed. If there is ever a problem in the future, the customer is encouraged to bring their vehicle back and allow WINK’S to fix the problem.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (3,718)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many vehicles were completed ahead of schedule, which customers greatly appreciated. Staff were widely described as friendly, professional, and helpful. A few customers noted concerns including parts-related issues, occasional follow-up repairs needed, and isolated instances of less-than-ideal front desk interactions. Some customers also mentioned minor cleanliness issues upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... than satisfied—I was extremely impressed with the quality of the repairs and the excellent feedback as the repairs progressed. The Wink staff that I had the pleasure ..." Read more
"Not only did Wink make and excellent and rapid repair, but they were willing to add on a necessary State Inspection that I had to have. ..." Read more
"Everyone was very friendly and helpful and I received updates on their progress every day. My vehicle was completed ..." Read more
"Its perfect! Couldnt have asked for anything better."
"They underpromised and over delivered. The work was done under budget and completed one week early. They repaired an unrelated problem for no charge. ..." Read more
"Thank you for the great job on my car repair! I got my car back earlier than planned what a treat! The car looks Great! If anyone asks I will be telling ..." Read more
"My car was finished 3 days early and it looked just like new."
"Done a week early and very communicative throughout the process."
"... and consistent communication about the service, and my vehicle was done right on time. Thank you!" Read more
"The repairs did get delayed a few days, but I think it was due to unforeseen circumstances"
"Fantastic! Best communication from any company on timeline and details of work being done. Kept me informed. Much appreciated."
"Excellent work! I received clear and consistent communication about the service, and my vehicle was done right on time. Thank you!"
"Truly a great experience! Seamless service, communication and the whole thing came in faster and better than expected! Thanks a ton! I'll ..." Read more
"One area for improvement- we got multiple text messages on a Monday saying wed get a timeline update by end of day Tuesday. We didnt get an update ..." Read more
"Really appreciated the updates, not only by text but also by phone. Repairs took longer than expected but worth the ..." Read more

My Experience

Everything looks great. The mirror appears to be working properly, and the top-notch customer service folks were consistent and professional with their communication regarding the repairs of my truck. I'm satisfied with everything start to finish. Thank you!

My Experience

Car ready ahead of when promised, Work was reported line item by line iten. Check of other car systems. Car vsccuumed

Likely to Recommend

Repair Quality

Excellent service and comunication about the service

Customer Service

Excelkent bodh work repair with typed itemising

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service! The initial quote was very high, but after discussing the root of the issue, an alternative and less costly fix was suggested. I really appreciated the honesty, care and professionalism.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was great experience: the repairs were perfect and the car was squeaky clean!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the text updates and both women I dealt with were super friendly, helpful and competent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Several minor glitches--will come in Monday about 10 am to deal with them.

Likely to Recommend

We already have recommended Winks.

Repair Quality

The car looks great.

Customer Service

Everyone was extremely professional and friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really great job. Appreciate the good communication too.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Winks was a great shop to do business with! They were so personable, everyone I talked to. Kept to their schedule, a delay because of a defective part they kept me informed, completely worked with our insurance company, communication with us was outstanding. Thanks for taking the pain out of an unfortunate accident and making my car look as good as new. Well done Winks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First and foremost the staff were extremely pleasant and helpful. The staff went through every detail with me and answered all my question's. My car repair was right on schedule and was actually done before the estimated time. Once I was able to pick my vehicle up, the staff went through every detail and went over all paperwork. The work done on my vehicle was exceptional, looking brand new again and ran better then when I bought it. I would like to say thank you to all the staff!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Team for a job well done.

My Experience

Thank you for a thorough repair. Subie looks great!

Likely to Recommend

The best shop in Ithaca, no contest.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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