Woltz & Wind Ford Inc.
In operation 47 years.
Woltz & Wind Ford is your source for new & used Ford cars, trucks, SUV, parts, service and more in the Heidelberg area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We are conveniently located at 2100 Washington Pike Heidelberg, PA 15106. We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes. Woltz & Wind Ford is committed to providing superior service in all departments, from sales to finance to parts and service
- Free Estimates
- Insurance Company Assistance
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am very satisfied with the result of my car repair. Everything looks good and looks like new again. Repair tech was on top of giving me an update on the status of repair. Alex was nice, kind and very helpful. Thank you for an Awesome experience.
My Experience - 0.0/5.0 -
Bumper missing parts and back up sensors not working.Still needs the strip put on vehicle.Had my truck for 2 weeks just to put a bumper on. So not satisfied at all.
My Experience - 5.0/5.0 -
Charlie and Tom were outstanding from beginning to end. Great professionals that were responsible,communicative and thoughtful. Woltz and Wind are extremely lucky to have these two gentlemen representing them. Jeff Allison
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My hood has imperfections and my drivers door has overspray and tape peeled clear coat.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charlie was wonderful! Very communicative and prompt and helpful. The work was perfectly completed and in a timely fashion. Thank you for your guidance with Enterprise as well.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Was supposed to be a simple repair, every week I called I was told to wait another week. Took seven week to replace a hood.
Customer Service - 0.5/5.0 -
Never answered phone or returned calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a great job! The rear liftgate is less flush than the original, but it’s a very minor concern.
Customer Service - 5.0/5.0 -
Charlie Sandrock was a delight to work with, keeping me updated and reassured throughout the process. He made this way easier than I was worried it would be! A+
My Experience - 5.0/5.0 -
Very nice job and right on time
Likely to Recommend - 5.0/5.0 -
Very happy with how I was treated
Repair Quality - 4.0/5.0 -
The quality of repair is great, the staff was awesome. It just took a bit longer to complete than I had expected
Customer Service - 5.0/5.0 -
Customer service was first class. I could not have asked for anything more. Very kind, efficient and knowledgeable
Returned Clean
Likely to Recommend - 0.5/5.0 -
If there were a 0, I would have chosen that.
Repair Quality - 0.5/5.0 -
When I went in for my quote, I was told that it would take 1-2 weeks to repair. Dropped my car off when they told me all of the parts were in, and it sat in the lot with nothing done to it for an entire week, while I wasted a lot of money on a rental for no reason. If they weren’t ready to work on it, I should not have been called and told they were ready for me to drop it off. There was a major lack in communication throughout the entire process. After two weeks I kept calling to check on it since it was only supposed to be 1-2 weeks, I was told they found another part that needed to be replaced and they were waiting for it to come in. I had to borrow a family member’s car because my insurance would only allow for a rental for so long. After the third week, I was told it should be ready by Friday, but then there was a wire that needed replaced. It took 4 entire weeks! When I went to pick it up, I was told that it was all fixed and taken care of, but that was not the case. The plastic part of the grille was still cracked. I had to go back in and talk to someone in the auto body shop, he said it would take 3-4 days to get the part in and asked if I wanted to leave it there or take it home and bring it back. Of course I wanted to take it home because I had been without it for 4 weeks! I need a vehicle to get to and from work. Believe it or not people actually have lives and things to do and places to be. I was told when I brought it in, they would have a loaner for me to use, which made it sound like they would give me a dealer car on the lot. But the day before I was to drop it off, Charlie called and said he was arranging a rental from enterprise, at which time I asked him if I would have to go anywhere other than woltz and wind and was told no. When I dropped it off, I was told to wait in the waiting room for enterprise, who then came and said they had to drive me up to their office to take care of the rental. Once I got to enterprise, they told me that woltz and wind was paying for the rental but I was responsible for the gas and coverage in case anything happened to the car. I was LIVID. I had to call my husband, who had to leave work to come and pick me up. This is a terrible way to run a business. Horrible communication, I was lied to multiple times throughout the process and I will never come back there for anything. I am also telling my family and friends about what a nightmare the entire experience was from start to finish!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chuck was great !! Took care of everything for me through Erie Insurance and Enterprise Car Rental. No hassle!! Car was ready before expected.
Customer Service - 5.0/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The rental car was ok, but I missed my Escape. Thanks for fixing both doors! It is a great car.
My Experience - 5.0/5.0 -
Great job to the team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There's not enough space here to express how angry and DISSATISFIED I am!!! I greatly regret taking my car to woltz & wind ford for repairs! I only did so because it was a State Farm approved facility -- so i intend to complain to State Farm as well!
Likely to Recommend - 0.5/5.0 -
Not only would i not recommend woltz and wind ford for repairs, but i intend to file a complaint with State Farm, since to only reason i went to woltz and wind was that it was a State Farm "approved" facility. And the more i tell people about my bad experience, the more i hear from others of bad experiences that they or someone they know had at the dealership. If only i knew before what i know now, i would have gone elsewhere.
Repair Quality - 3.5/5.0 -
Everything seems to work and looks ok.
Customer Service - 1.0/5.0 -
No one was rude or unpleasant, but i felt that the repair job on my car was low priority. Communication regarding my long drawn out repair job was poor.
Returned Clean
My Experience - 5.0/5.0 -
At least 20 vehicles from Woltz and Wind over the years........ Same answer Excellent Spot on Epitome of how things are done right the first time not 5 issues later Guido