Woltz & Wind Ford Inc.
In operation 47 years.
Woltz & Wind Ford is your source for new & used Ford cars, trucks, SUV, parts, service and more in the Heidelberg area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We are conveniently located at 2100 Washington Pike Heidelberg, PA 15106. We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes. Woltz & Wind Ford is committed to providing superior service in all departments, from sales to finance to parts and service
- Free Estimates
- Insurance Company Assistance
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Charlie provided me with excellent customer service! Thank you Charlie!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Charlie’s customer service skills are excellent!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The battery was dead almost immediately after I got the car back. Also one of the tires on the repaired side was completely flat, pSi under 15. The body work came out really well but the car needed to be jumped and the tire reset to really make it drivable.
Customer Service - 0.5/5.0 -
The communication was awful. Charlie was the only one who helped and could communicate what was going on with me. I had several calls unreturned, receptionists that were not only unhelpful but rude at times and even a point where I received an e-mail that my car had been "picked up" when it was still on the lot but when I called to ask they were unsure of if my car was still there or not. Just poor communication from a place that had my car for more than 3 months,
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Charlie, the guy who handled the case was great. Absolute professional and gentleman, but not as much about the Boss. He went to challenge me as a customer , when they were in the wrong ! Real slick way of dealing with a customer ! Recommend Charlie - absolutely! Recommend this shop - absolutely NOT!
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything turned out great with the repair. The only gripe I have is the length of time it took and that my truck interior smells like mildew. Not sure where that came from.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Woltz and Wind’s inability to schedule me for service in a timely manner is costing me thousands of dollars due to warranty lapse between the time I scheduled and the time they serviced my vehicle. I told the scheduler at the time that this would be the case and was given no other option and I was assured that it would be okay.
Customer Service - 0.5/5.0
Likely to Recommend - 2.5/5.0 -
I've had great service in the past, so not sure.
Repair Quality - 2.5/5.0 -
The car looks good...there is a rattling in the back that I will need to follow up on. I am just unsure why they had my car for over 50 days. I know that everyone is busy, but it was there. Why was it that it kept getting pushed to the back of the line? Maybe they had good reasons, but they were never shared with me.
Customer Service - 2.5/5.0 -
I said everything on the previous sllide.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Clearly looks repaired and took a month to do so.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The estimate was to need the car for a week and a half, which turned into 5 weeks, but without any communication along the way. A status such as "your parts are on backorder, and there will be a delay of x days/weeks" would have helped.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Work was fine, but it took 5 weeks compared with the estimate of 1 1/2 weeks. Some communication about the nature and extent of the delay would have helped.
Customer Service - 3.5/5.0 -
same reason
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very appreciative of the manner of service I received at Woltz & Wind during the repair of my vehicle. Charlie made the check in and final paperwork so easy , helping with getting & return of the rental vehicle. My car was returned in great shape and I'm thankful for the entire personal that worked repairing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes - the car looked as good as new when they were done. I'd definitely recommend them to a friend or family member.
Repair Quality - 5.0/5.0 -
They did an excellent job!
Customer Service - 5.0/5.0 -
Courteous and knowledgeable - they kept me informed during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No evidence of dents & scratches from my accident.
Customer Service - 5.0/5.0 -
Body shop did pretty good job
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Would have appreciated a little more proactive communication. I had to call a few times when the car wasn’t ready during the projected completion date. The team is great and friendly - just a quick call when the completion date needs to change.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repaired area looks "as good as new ".
Customer Service - 5.0/5.0 -
I was able to get updates on the progress to coordinate with the rent-a-car company and insurance adjuster.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repairs went well. Picked my vehicle up after hours after they worked on it for 2 weeks, and 3 of the 4 tire sensors were on and one of the tires was almost flat. Had to take it to a gas station to fill the tires. Not sure why they wouldn’t have checked and filled the tires but oh well. The repairs to the vehicle I was satisfied with. Just thought they dropped the ball with the tires