Yates Brothers Collision

5.0 (135reviews)
100%
11048 I-20,  Forney,  TX  75126

Yates Brothers Collision Center is a family-owned collision repair business with over 35 years of industry experience. When it comes to collision services, we pride ourselves to be the preferred choice for new customers, repeat customers and insurance companies. Our staff is known for its expertise, honesty, and stellar service. Our team is I-Car Platinum certified professionals that is committed to delivering superior quality and service to all our customers. Combined with exceptional skill and knowledge we use the latest advanced state of the art equipment and industry techniques to ensure that your vehicle is safe back to you like new. We provide services starting from initial vehicle accident damage, we work through the claim process with you and the insurance company, help with rental needs, thorough blueprinting estimating, explaining the repair process and informing of your vehicle safety needs. We provide a high level of communication throughout the repair process.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (135)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding collision repairs, with many noting their vehicles looked brand new upon return. The quality of workmanship receives high marks, with numerous customers highlighting meticulous attention to detail, including complimentary interior and exterior detailing that exceeded expectations. Customer service is frequently described as friendly, professional, and welcoming, creating a family-like atmosphere. Communication throughout the repair process is a standout strength, with customers appreciating regular text, phone, and email updates that kept them informed at every stage. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted minor areas for improvement, including one who mentioned a need for better quality control before vehicle release, and another who experienced a brief lapse in proactive communication near the completion date. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"... happened. They worked quickly, kept us updated, and the final result exceeded my expectations. The price was more than fair for the quality of ..." Read more
"... did an amazing job on my car! From start to finish, the service was top-notch, and my car looks brand new. I highly recommend them to anyone needing collision ..." Read more
"They did an outstanding job. My vehicle looks great they even cleaned out and detailed the inside, which ..." Read more
"... after the second inspection. Only comment is that they need to do a better QC on the car before they release it to the owner" Read more
"These guys know what they are doing! Customer service, professionalism, and skills to do the job, check, check and check!!"
"... brought it back to looking like nothing ever happened. They worked quickly, kept us updated, and the final result exceeded my expectations. The price was more ..." Read more
"Service did really good satisfactorily and finished before estimated time."
"It was only fives days later than the expected date"
"Great customer service!!!! The repair was super fast and the whole process was so easy. Will most definitely recommend Yates. Thanks for ..." Read more
"... through the process before you started the work and saving me money by getting the job done a few days ahead of schedule. The quality of the work is unmatched ..." Read more
"... great customer service throughout the entire process. Frequent updates on the status of the repair kept me informed the entire time." Read more
"... that means allot these days and like the fact that they keep u informed through the whole process of what's going on with your vehicle highly recommend" Read more
"Excellent communication, work and customer service! Delivered my Jeep back in a timely manner. Would ..." Read more
"... and was done well. My only comment would be that I had no communication on the due date, other than an online status of In Progress. I gave it another ..." Read more
"I am happy with Yates brothers Communication was great, job was done great too. Super friendly patient explained to me everything ..." Read more

My Experience

Excellent customer service

My Experience

Great communication and quality work- all around nice folks.

Likely to Recommend

Repair Quality

I want to take a moment to thank Rocky and the entire team at Yates Brothers Collision Center for their outstanding service and hospitality. From the moment I walked in, they treated me like family. Rocky was honest, upfront, and transparent throughout the entire process. He took the time to work with me and my insurance company, and when my vehicle was initially declared a total loss, he sat down with me and agreed to complete the repairs through a contract bid. His willingness to help made all the difference. The quality of the repairs exceeded my expectations, and the customer service was second to none. This is, without a doubt, the best auto body repair shop I have ever worked with. I highly recommend Yates Brothers Collision Center to anyone looking for honest, high-quality work and a team that truly cares about its customers.

Customer Service

I want to take a moment to thank Rocky and the entire team at Yates Brothers Collision Center for their outstanding service and hospitality. From the moment I walked in, they treated me like family. Rocky was honest, upfront, and transparent throughout the entire process. He took the time to work with me and my insurance company, and when my vehicle was initially declared a total loss, he sat down with me and agreed to complete the repairs through a contract bid. His willingness to help made all the difference. The quality of the repairs exceeded my expectations, and the customer service was second to none. This is, without a doubt, the best auto body repair shop I have ever worked with. I highly recommend Yates Brothers Collision Center to anyone looking for honest, high-quality work and a team that truly cares about its customers.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

I had a great experience having Yates repair my car. Highly recommend!!!

Customer Service

Good communication during the repair from these guys.

Returned Clean

My Experience

Very happy with the service, and also with the quality of the work performed. I am a very OCD person regarding my vehicles and I am very happy with my vehicle’s look and performance.

My Experience

Thank you guys for being so professional but at the same time, for treating like you knew me for years. The video of the progress in my car was amazing and made me realize you are serious business and you know what you are doing. Thank you for working the paperwork with my isurance. I know there was a ton of paperwork but you made the process look so easy. I will definitely keep you guys as my to go place for collision repairs! You rock!!

Likely to Recommend

Repair Quality

These guys know what they are doing! Customer service, professionalism, and skills to do the job, check, check and check!!

Customer Service

Returned Clean

Likely to Recommend

I would return again if I need repairs. Hopefully I don’t have to.

Repair Quality

Customer Service

Returned Clean

My Experience

No complaints they were very nice and communicative with me in regards to my repair. Work needing to be done was completed quickly and nicely. Rocky and everyone were very helpful and patient when I called . Thank you guys🩷

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Repair Quality

Customer Service

Returned Clean

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They earned my trust would highly recommend to friends and family

Repair Quality

Very nice customer service they best body shop I've ever experienced made my wife car look new again all the around I give them a 10 out 10 they earned my business and trust because they stick to their word and that means allot these days and like the fact that they keep u informed through the whole process of what's going on with your vehicle highly recommend

Customer Service

Returned Clean

Likely to Recommend

Very likely to share with friends and families in which I’ve already did so I was very impressed with service and the completion of the work in a timely matter

Repair Quality

Work was completed in a very timely fashion my car looks amazing. Doesn’t look like any damage was done. Very pleased with the Work. Customer service was outstanding and the shop itself beautiful waiting area complementary coffee, and drinks are available for customers which I thought was very nice. Very happy.

Customer Service

Customer service was great, very attentive very welcoming

Returned Clean

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Repair Quality

I so glad with the job

Customer Service

Returned Clean

My Experience

Excellent people, great service Thanks Yates Brothers

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Repair Quality

Customer Service

Returned Clean

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Have posted on social media, it's worth the drive!

Repair Quality

Thanks so much for all you've done! Much appreciated!

Customer Service

Returned Clean

My Experience

I am happy with Yates brothers Communication was great, job was done great too. Super friendly patient explained to me everything I would go back

Likely to Recommend

Repair Quality

Very happy with service. Did Excellent job on repair.

Customer Service

Number 10 excellent

Returned Clean

Likely to Recommend

I have already been telling people about them and sent a referral. :-)

Repair Quality

Rocky and his team are personable, professional, and pros! They are easy to work with, get the job done quickly, and have excellent communication with the customer through the entire process. Although I was hesitant trying someone new, am extremely happy with the results and care I received.

Customer Service

Yates customer service is top notch!!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience