Yates Brothers Collision

4.9 (167reviews)
99%
11048 I-20,  Forney,  TX  75126

Yates Brothers Collision Center is a family-owned collision repair business with over 35 years of industry experience. When it comes to collision services, we pride ourselves to be the preferred choice for new customers, repeat customers and insurance companies. Our staff is known for its expertise, honesty, and stellar service. Our team is I-Car Platinum certified professionals that is committed to delivering superior quality and service to all our customers. Combined with exceptional skill and knowledge we use the latest advanced state of the art equipment and industry techniques to ensure that your vehicle is safe back to you like new. We provide services starting from initial vehicle accident damage, we work through the claim process with you and the insurance company, help with rental needs, thorough blueprinting estimating, explaining the repair process and informing of your vehicle safety needs. We provide a high level of communication throughout the repair process.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (167)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and making the repair process simple and stress-free. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Complimentary interior and exterior detailing upon vehicle return is a recurring pleasant surprise. A few customers noted minor delays due to parts availability or wished for more proactive communication near completion, but these were generally understood and did not detract from overall satisfaction. The welcoming atmosphere, fair pricing, and willingness to assist with insurance paperwork further elevated the customer experience.
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"... happened. They worked quickly, kept us updated, and the final result exceeded my expectations. The price was more than fair for the quality of ..." Read more
"... From start to finish, the service was top-notch, and my car looks brand new. I highly recommend them to anyone needing collision repair." Read more
"Excellent customer service . My car was prefect . Detailed to perfection ."
"... repair... you won't find a better business. Employees, repair work and cost can't be better." Read more
"... after the second inspection. Only comment is that they need to do a better QC on the car before they release it to the owner" Read more
"Absolutely! They finished the job before the insurance had payment delivered."
"Service did really good satisfactorily and finished before estimated time."
"It was completed 2 days early."
"... truck. They did a great job and it looks wonderful and I got it back a day earlier than they said it would be….100% recommend Yates!!!" Read more
"It was only fives days later than the expected date"
"... great customer service throughout the entire process. Frequent updates on the status of the repair kept me informed the entire time." Read more
"Excellent communication, work and customer service! Delivered my Jeep back in a timely manner. Would ..." Read more
"... and was done well. My only comment would be that I had no communication on the due date, other than an online status of In Progress. I gave it another ..." Read more
"I am happy with Yates brothers Communication was great, job was done great too. Super friendly patient explained to me everything ..." Read more

My Experience

My Experience

My Experience

Great work. Great customer service.

Likely to Recommend

Repair Quality

Great work and customer service!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Did a fantastic job on the repairs ! Very happy with it !

Customer Service

Very happy with the work done and the customer service Danny gave to us !

Returned Clean

My Experience

Awesome work!!!

My Experience

Rocky and the entire staff were awesome. This is the second time I have brought in a car for repair and both times I’ve had a great experience. Thank you for everything. Jose

Likely to Recommend

Repair Quality

I had heard good things about Yates, but left disappointed with the outcome of my truck. And it was something minor could only imagine how upset I would be if it was something larger done. Nice people, but made me feel like I was crazy for not being satisfied with the work, like somehow it was my fault. I took it back and They didn’t want to take it apart to fix a very small issue. That has nothing to do with the aftermarket bumper like he tried to tell me. They even had another Dodge there, exactly like mine and showed me that one and I was able to see the difference. At that point I was already fed up and wanted to leave. It’s a piece of rubber that was jammed up because the tech did not line it up correctly when putting the new bumper on one side. And lastly When I got home, I had to tighten some of the screws that were loose as well.

Customer Service

I had heard good things about Yates, but left disappointed with the outcome of my truck. And it was something minor could only imagine how upset I would be if it was something larger done. Nice people, but made me feel like I was crazy for not being satisfied with the work, like somehow it was my fault. I took it back and They didn’t want to take it apart to fix a very small issue. That has nothing to do with the aftermarket bumper like he tried to tell me. They even had another Dodge there, exactly like mine and showed me that one and I was able to see the difference. At that point I was already fed up and wanted to leave. It’s a piece of rubber that was jammed up because the tech did not line it up correctly when putting the new bumper on one side.

Returned Clean

My Experience

Amazing work and very professional team!

My Experience

Great job!!! Thanks

Likely to Recommend

Repair Quality

Great job!!!

Customer Service

My Experience

Top notch service from the moment I walked in the door until I picked up my truck. They did a great job and it looks wonderful and I got it back a day earlier than they said it would be….100% recommend Yates!!!

Likely to Recommend

Repair Quality

I felt greeted the second I walked in the door then I had the pleasure of working with Rocky Yates. I just needed some minor painting and touchup work done and he walked me through a few different scenarios and I chose the one that best fitted me very affordable and efficient. He said 2 to 3 days. It was ready in a day and a half.. Extremely satisfied and will go back for sure!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You guys did a great job and got my truck back to me in record time. I will definitely recommend you to my friends and family.

Likely to Recommend

Repair Quality

Had car for about 2 weeks and everything seems to be fine so far. Work was very nice.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional and great work!

Customer Service

Very patient

Returned Clean

My Experience

When I got my truck back, I drove it on the highway and immediately noticed that the steering wheel and foot pedal were vibrating. The truck also did not sound right while I was driving it, so I’m concerned that something may not have been repaired correctly. I would like for the truck to be inspected again to determine what is causing the vibration and unusual noise before I continue driving it.