Caliber - Forney

4.8 (2,665reviews)
96%
274 Regal Dr,  Forney,  TX  75126

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,665)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, like new, and exceeding expectations. The team is widely recognized for professionalism, friendliness, and attentiveness from front desk to technicians. Communication stands out as a major strength, with regular text and phone updates keeping customers informed at every stage. Many highlight that vehicles were completed ahead of schedule, adding to overall satisfaction. A small number of customers noted concerns about incomplete repairs or communication gaps, as mentioned directly in their feedback. Overall, the experience is rated highly, with many customers expressing intent to return and recommend the shop.
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"Vehicle looked better then before the accident, the attention to detail and quality definitely speaks for itself."
"... communication, constant updates, and very clear information. The repairs were beautiful and perfect the first time, with no things missed or left out. Excellent engagement and work with my ..." Read more
"... was undergoing repairs. When I picked up my vehicle the damages were fully repaired and the vehicle was like new." Read more
"Great experience overall. The repair quality was excellent, and the staff was professional and helpful throughout the process. Im very happy with the results."
"The color is not matching. The wrong head light was put in the bumper did not line up. The two pice on the bottom of the ..." Read more
"The staff were extremely helpful and courteous. The repairs were completed early and my car looked amazing!!"
"The work was done quickly, looks great, and my vehicle was ready ahead of schedule."
"Very pleased. Communication was daily noting progress and the car was completed 2 days early. The team also took care of returning my rental car. ..." Read more
"The car was ready ahead of schedule."
"It took six months to finish the work on my vehicle and that wasnt great"
"The communication honestly was superior to any other repair shop Ive been to. It was easy to jump on a call with the technician ..." Read more
"Caliber does exceptional work and has the best communication to keep you informed on the progress of repairs."
"... they extended the completion date by another week. It would have been nice to keep the communication line open." Read more
"... the work that was done. From drop off to pick up. The communication was great through every step! Definitely recommend" Read more
"There were gaps in the communication on the status of my vehicle."

My Experience

Service was great! they kept me informed every step of the way it was very simple process

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Very good job

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My Experience

Repairs on my car look fantastic.

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I dropped my car off Monday morning and I was a bit hesitant because I’ve had a few issues with the insurance company but Caliber was diligent from the moment I walked in. I spoke with Reese my service advisor, who repaired my car. I was kept updated throughout the process and then Friday afternoon I received a call from Reese stating that they were finishing up and should be complete by end of day. The entire process was simple and the staff there made it even better, even the part of them giving me a ride back home after I dropped off my car. Thank you Caliber team! I will definitely recommend this team for any collision damage. I have my baby back looking brand new like she just came off the car lot! I’m highly satisfied.

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Returned Clean

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My Experience

Mac is fantastic. He explained his work, did a beautiful job. Receptionist is super nice!

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Mac and staff are wonderful. Great job!

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My Experience

The processor the work the communication was great throughout. If we need any additionalrepairsfor any of our vehicleswe will be back. Reese was a great advisor and definitelywould ask for him by name.

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Great work

Repair Quality

Service was great, communication was great. I'd trust Reece and the team with all my vehicles

Customer Service

Great customer service and communication

Returned Clean

My Experience

Customer service was excellent. David explained everything and advised me on different options which was really helpful. The outcome of my car looks good and clean again.

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Returned Clean

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My Experience

Everyone was very helpful through the process and kept me updated the entire time.

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Great service and where very patient with me. Also explained the process and helped make sure I knew every step of the process

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Returned Clean

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Returned Clean

My Experience

I couldn’t be happier with my experience at Caliber Collision in Forney! After our accident, I was stressed about coordinating repairs since we’re a one-car household and my partner commutes daily for work. When I couldn’t find any appointment availability online, Yazmin Vazquez was incredibly kind and accommodating, reassuring me that I could bring our vehicle in as early as the next morning. From there, Reese Holder was my main point of contact, and he was absolutely wonderful! He was incredibly helpful throughout the repair process and even offered to come in over the weekend so I could pick up my car at a time that worked for us. That level of thoughtfulness and flexibility meant so much, especially given our transportation challenges. The repairs were completed right on schedule, I received regular text updates, and the car was even cleaned inside and out! To top it all off, the team offered to return my rental to Enterprise, saving me yet another logistical headache. A huge thank you to Reese, Yazmin, and the entire Forney team for turning an otherwise stressful situation into such a positive experience. Their kindness, professionalism, and willingness to go above and beyond genuinely exceeded my expectations. I’m incredibly grateful for the care they provided!

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