Yates Collision / Old Town Auto Body
500 N. Fayette St,
Alexandria,
VA
22314
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 62 years, 8 years at this location.
Yates Collision Center is a family-owned auto repair business that has been in business for decades. Along, with many other businesses, Yates strives for an excellent customer service experience.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new upon return. The repair work is frequently described as flawless, top-notch, and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular updates via text and phone throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule. A few customers noted areas for improvement, including occasional calibration oversights, inconsistent communication on delays, and minor finishing concerns with paint work - all shared directly from customer feedback.
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Service Quality
"... end. The work the guys in the shop performed was the absolute best I've seen. Lobby area very clean.. Real talk my car looked brand new shinning & cleaned ..."
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"... service! The staff is incredibly helpful, and the repairs were fast and highest quality."
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"... appreciated the regular, transparent updates and the repair work was first class! They even completed the job a few days ahead of schedule. While I hope ..."
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"... is my first time utilizing this business. They are beyond professional. Friendly, timely, communicative, and quality work. I am very pleased."
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"... a lot of alerts on the dashboard. Apparently the calibration was not completed, so I had to bring the car back."
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"... providing me a timely estimate, booking my rental, and completing the high-quality work ahead of schedule. I recommend Yates Collision for your repairs."
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"They are very efficient and quick. The car was done before estimated time. Which was great. Work done on the car was professional and looked ..."
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"Repair completed faster than expected . Customer service from all representatives was top notch. Convenient ..."
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"... repair took a little longer than anticipated but they alerted me early and met the adjusted delivery date. The car looks great!"
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"... Friday, Nov 14 and if it wasnt then they would call. I show up that day, it was not ready. They stated that my side step just came in. I had asked if they could ..."
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"... our car off the next day. The customer service reps kept us up to date about timing over the holidays and provided clear updates when there were some part ..."
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"Customer service was excellent. They kept me informed about the status of my vehicle every step until completion. My vehicle looks great. I didn't ..."
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"... repaired. The manager was knowledgeable and pleasant. The communication throughout the repair was excellent and there were no surprises. My truck was repaired perfectly ..."
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"... with was very nice, however I have an issue with the lack of communication. I was originally told my car would only take a week and someone would be in contact ..."
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"... done on the car was professional and looked great! They kept me informed throughout the whole process!"
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Christine
(Mazda owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Good service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Janet
(Toyota owner)
reviewed 8/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took my car in for a new front bumper following a fender bender. The staff were courteous and my service advisor, Bryan, was great in keeping me up to date on the repair process. My car looks fantastic! Not only the front end, but the entire car which appears to have been buffed to remove paint marks from brushing against parking garage posts. Very pleased with the results. Would definitely recommend.
Customer Service - 5.0/5.0
Thomas
(Jeep owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Honda owner)
reviewed 8/21/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Sebastian
(Subaru owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Great work that was quickly completed and Darah was wonderful to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jane
(Hyundai owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
The staff was friendly and professional and went out of their way to accommodate my movement issues. The repair is perfect.
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Andrew
(Lexus owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
The repair looks brand new and it was completed swiftly. I will definitely use Yates and recommend them going forward. Thanks again!
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Brian
(Acura owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Great service. Very quick. Will definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Great service. Hands down the best of the three body shops I’ve used.
Customer Service - 5.0/5.0
Jameson
(Hyundai owner)
reviewed 8/19/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Emery
(Toyota owner)
reviewed 8/19/26
My Experience - 5.0/5.0 -
Friendly staff. Very communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nathan
(Lexus owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Carolyn
(Ford owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
My car looks magnificent. Thank you Yates!
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Tiffany
(Kia owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ingrid
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charles
(Audi owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jason
(Dodge owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Joseph
(Hyundai owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jill
(Jeep owner)
reviewed 8/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rachel
(Honda owner)
reviewed 8/10/26