CARSTAR RS Collision of Alexandria

4.8 (707reviews)

100%

(703) 746-9212

620 S. Pickett St., Alexandria, VA 22304

100%

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620 S. Pickett St.
Alexandria, VA 22304

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About CARSTAR RS Collision of Alexandria

See Photos

620 S. Pickett St.
Alexandria, VA 22304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

Carstar RS Collision of Alexandria specializes in high-quality collision repairs, excellent customer service, and satisfaction in Alexandria, VA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.

Services

Insurance Company Assistance

Payment Types

American Express
Discover Card
MasterCard
Visa

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	9:00 am - 1:00 pm

* Holiday hours may differ.

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Reviews (707)

Sort By:
Newest
Rating

595 Customers Rated

5 Stars

66.3% Complete

(469)
4 Stars

10.6% Complete

(75)
3 Stars

3% Complete

(21)
2 Stars

1.6% Complete

(11)
1 Star

0.6% Complete

(4)
< 1 Star

2.1% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team receives high marks for professionalism, friendliness, and keeping customers regularly informed through text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including better synchronization of readiness notifications, shorter repair times, and ensuring all vehicle components such as letters and license plates are properly reattached before return. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"We were totally satisfied with the attentive staff and the quality of the repair work. The repair had caused a small ..." Read more

"Excellent customer service. My car was spotless after they finished the repairs. It looked brand new!"

"Fabulous job! Looks better then before the accident. Highly recommend"

"... waiting for an update from the insurance adjusters. Very satisfied with the body work of the car & the professionalism and care of this staff. Would highly recommend!!!!!" Read more

"Everything was handled excellently and in a very professional manner."

"It was finished earlier than the date we were given."

"Im very satisfied with the service. Everything was done professionally and on time. I highly recommend this place."

"Finished a few days earlier than expected!"

"Excellent value and very professional job. The crew did what they said they would when they said they would. My car has not looked this good since it was new!"

"If repairing time shorter that would be great."

"They were great, always communicating with me along the way and very easy to get ahold of."

"Communication was great the entire time! Car was a little delayed but only because we were ..." Read more

"constant text updates, met the timeframe of completion, very responsive."

"Friendly staff and gave me constant updates. Everything turned out great."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"We were totally satisfied with the attentive staff and the quality of the repair work. The repair had caused a small ..." Read more

"Excellent customer service. My car was spotless after they finished the repairs. It looked brand new!"

"Fabulous job! Looks better then before the accident. Highly recommend"

"... waiting for an update from the insurance adjusters. Very satisfied with the body work of the car & the professionalism and care of this staff. Would highly recommend!!!!!" Read more

"Everything was handled excellently and in a very professional manner."

"It was finished earlier than the date we were given."

"Im very satisfied with the service. Everything was done professionally and on time. I highly recommend this place."

"Finished a few days earlier than expected!"

"Excellent value and very professional job. The crew did what they said they would when they said they would. My car has not looked this good since it was new!"

"If repairing time shorter that would be great."

"They were great, always communicating with me along the way and very easy to get ahold of."

"Communication was great the entire time! Car was a little delayed but only because we were ..." Read more

"constant text updates, met the timeframe of completion, very responsive."

"Friendly staff and gave me constant updates. Everything turned out great."

Brian (Chevrolet owner) reviewed 8/30/26

Sean (Toyota owner) reviewed 8/29/26

Car looks great!

Joseph (Ford owner) reviewed 8/28/26

Daryl was friendly, direct and has great customer service. He was patient, knowledgeable and answered all my questions. Really great work to the team there for going above and beyond. I really appreciate the attention to detail and everything they did to go above and beyond.

Vishnu (Mazda owner) reviewed 8/18/26

Great work! I love it!

Great!

Mary (Chevrolet owner) reviewed 8/17/26

Professional service and amazing repair! Impressed with the major repair taking less than a week. Worked great with my insurance provider. I totally recommend Carstar RS.

Rebekah (Hyundai owner) reviewed 8/10/26

Great communication and very happy with the completion of work

Serkan (Honda owner) reviewed 8/10/26

The repair was not the problem. I appreciated that they cleaned the car after the repair, but they must have used a rag that smelled bad because the inside of the car smelled real bad. I had to wipe the whole inside of the car for the smell to go away.

Marta (Dodge owner) reviewed 8/7/26

There was a large scratch on the hood from the accident maybe 1ft or longer and it doesn’t appear to be repaired. Besides that the work was great. Can you call us to make appointment to finish the repair please- 406-212-2902. Thank you so much!

Damian (Mitsubishi owner) reviewed 8/4/26

Harold (Audi owner) reviewed 8/3/26

Joseph (Honda owner) reviewed 8/3/26

John (Toyota owner) reviewed 7/27/26

Patti (Lexus owner) reviewed 7/23/26

Gianfranco (Toyota owner) reviewed 7/13/26

The best. Great team, great work, great service

Oussama (Nissan owner) reviewed 7/13/26

Thank you so much for the excellent work on my car. I really appreciate your professionalism, honesty, and attention to detail. The car looks great, and I’m very satisfied with the service. Thank you again for everything!

I’m very satisfied with the service. Everything was done professionally and on time. I highly recommend this place.

Lisa (Toyota owner) reviewed 7/13/26

My moms car will be in their shop in 2 weeks

Great work

Very professional, kind, friendly, courteous, and very honest

Hui (Nissan owner) reviewed 7/8/26

Very fast . So convenient. Nice service.

Jose (Toyota owner) reviewed 7/6/26

Great work and great service!!

Alan (Honda owner) reviewed 6/29/26

Christopher (Audi owner) reviewed 6/22/26

Daryl was great, he really lent in to get my car fixed quickly up against a hard deadline. Quality of the work was excellent

Daryl was really good, helped me understand the US insurance process and walked me through the steps. The only criticism I have is that no one called me to say that the insurance company had approved the job; I waited 1.5 weeks before I called back, at which point I was told the job was approved.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

CARSTAR RS Collision of Alexandria

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR RS Collision of Alexandria

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (707)

595 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -