Zappelli's Body Shop Inc

5.0 (678reviews)
100%
4914 Sonoma Hwy,  Santa Rosa,  CA  95409
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In operation 68 years.

Zappelli's Auto Body and Collision is a family-owned facility that has been proudly serving the Sonoma County community since 1958. We at Zappelli's are committed to providing our service with the highest integrity and quality. Our goal is to remove the stress associated with your vehicle repair, by assuring our customers that Zappelli's will go to extraordinary lengths to take care of all your collision-related concerns. Zappelli's is an I-CAR, Gold Class, certified facility. We work with all insurance companies, offering a lifetime warranty on our repairs as long as you own the vehicle, or as specified otherwise. Our staff has the experience to handle all your repair needs, from small dents to complex repairs. All of our equipment adheres to innovative standards and is regularly upgraded to meet the evolving demands of the automotive industry. With 62 years of experience in the automotive industry, we have the knowledge to ensure our customers have the best experience.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (678)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with vehicles described as returned in showroom or brand-new condition. The team receives high marks for professionalism, friendliness, and going above and beyond, including assisting with rental car arrangements and even delivering vehicles. Communication throughout the repair process is frequently highlighted as a standout strength, with customers appreciating regular updates and transparency. Timeliness is generally well-regarded, though a few customers noted delays, they acknowledged being kept informed throughout. Several long-term customers emphasize unwavering trust and loyalty built over many years. Minor improvement points noted by customers include occasional missed callbacks and parts-related delays extending repair timelines.
AI-Generated from reviews written in the last 12 months
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"... ALWAYS done a great job of repairing my vehicles their precision work has always made my vehicle look like new again a friendly family owned. I highly recommend ..." Read more
"... am more than satisfied. Id give Zapellis a 10+++. The service and quality of work is exceptional! Thank you!" Read more
"Good to know Good Service is still around. Another 5 Stars"
"Best service and work ever! It was a pleasure doing business with them."
"Very prompt and reliable service! Staff was friendly and went out of their way to help me out with a rental ..." Read more
"Everything was done properly and right on time."
"It was earlier that promised. Made my life easier."
"Their quote was fair, the time was quick and the quality of the work was high! The car looks great again!"
"Qualified yes as it took a bit more time than I had expected, but all fine in the end."
"Our car was ready on time."
"From the moment the estimate was written I had clear communication till the time I picked up my vehicle"
"Excellent customer service. From start to finish updates were given in a timely manner. Staff is extremely friendly and they washed my car and delivered!! Highly recommend!!"
"Constant Communication, Super Helpful."
"Took a while to complete the repairs, but I was kept apprised of the progress."
"... realize delays are not necessarily your fault. But we did ask for a call back concerning one fix. We never got that call back and once we realized that, it was ..." Read more

My Experience

First time for me. Zappelli’s came highly recommended. Staff was great. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

great service and fantastic communication. Very satisfied customer

Likely to Recommend

Repair Quality

Customer Service

excellent service and repairs even helped with transportation to and from rental facility. Highly recommend Zappellis

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing was done exactly as was described to me. The work was done right on time, giving exactly the proper result, and the price was fair.

Likely to Recommend

People are nice, location is good, quality is excellent

Repair Quality

Everything was done properly and right on time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would recommend Zappellis Auto Body to anyone and everyone who finds himself or herself in need for some bodywork for their vehicle.

Repair Quality

I’ve been using Zappelli’s auto body for about 30 years now they have ALWAYS done a great job of repairing my vehicles their precision work has always made my vehicle look like new again a friendly family owned. I highly recommend them.

Customer Service

Through the three generations, I have always been satisfied Their customer service is great very friendly accommodating. My vehicle is ready when they say it will be ready. I wouldn’t think about taking my vehicle anywhere else.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Very professional, fair and friendly. I will be referring this company to everyone

Customer Service

Very accommodating

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were Excellent and Brooke was wonderful by making arrangements and kept me up to date with the progress. Great job to the whole team! Thank you

Likely to Recommend

Repair Quality

I already filled out this Survey! Excellent Service From Brooke & Team!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brooke was great! Awesome customer service!

Likely to Recommend

Repair Quality

Best service and work ever! It was a pleasure doing business with them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My wife thinks I was overcharged

Customer Service

Very nice staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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