Zappelli's Body Shop Inc

5.0 (666reviews)

100%

(707) 539-2719

4914 Sonoma Hwy, Santa Rosa, CA 95409

100%

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4914 Sonoma Hwy
Santa Rosa, CA 95409

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About Zappelli's Body Shop Inc

See Photos

4914 Sonoma Hwy
Santa Rosa, CA 95409

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 68 years.

Zappelli's Auto Body and Collision is a family-owned facility that has been proudly serving the Sonoma County community since 1958. We at Zappelli's are committed to providing our service with the highest integrity and quality. Our goal is to remove the stress associated with your vehicle repair, by assuring our customers that Zappelli's will go to extraordinary lengths to take care of all your collision-related concerns. Zappelli's is an I-CAR, Gold Class, certified facility. We work with all insurance companies, offering a lifetime warranty on our repairs as long as you own the vehicle, or as specified otherwise. Our staff has the experience to handle all your repair needs, from small dents to complex repairs. All of our equipment adheres to innovative standards and is regularly upgraded to meet the evolving demands of the automotive industry. With 62 years of experience in the automotive industry, we have the knowledge to ensure our customers have the best experience.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (666)

Sort By:
Newest
Rating

593 Customers Rated

5 Stars

73.7% Complete

(491)
4 Stars

8.3% Complete

(55)
3 Stars

2.4% Complete

(16)
2 Stars

2% Complete

(13)
1 Star

0.3% Complete

(2)
< 1 Star

2.4% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned in showroom or like-new condition. The level of customer service receives high marks, with reviewers highlighting friendly, professional, and knowledgeable staff. Communication throughout the repair process is a standout strength, as customers appreciate being kept regularly informed via calls and texts. Timeliness is generally well-received, though a few customers noted repairs took longer than initially expected, while acknowledging the results were worth the wait. Customers also appreciate thoughtful extras such as car washes, interior cleaning, and vehicle delivery. Several customers mention they would highly recommend the shop to family, friends, and coworkers, with many noting they are repeat customers due to consistently excellent experiences.

Select to learn more

Service Quality
Communication

"Excellent customer service. From start to finish updates were given in a timely manner. Staff is extremely ..." Read more

"Great service, 5 Star Craftsmanship."

"Best service and work ever! It was a pleasure doing business with them."

"The service and quality of the repair was excellent."

"... am more than satisfied. Id give Zapellis a 10+++. The service and quality of work is exceptional! Thank you!" Read more

"I am very pleased with how I was informed throughout the whole process in a timely manner."

"Excellent communication. I was included in the entire process."

"... Friendly Staff, Warm Environment, Fast Service, and Top of the line communication. Great place and the staff make you feel right at home. Will definitely be going ..." Read more

"I got texted about the process."

"Updated often"

Service Quality
Communication

Service Quality
Communication

"Excellent customer service. From start to finish updates were given in a timely manner. Staff is extremely ..." Read more

"Great service, 5 Star Craftsmanship."

"Best service and work ever! It was a pleasure doing business with them."

"The service and quality of the repair was excellent."

"... am more than satisfied. Id give Zapellis a 10+++. The service and quality of work is exceptional! Thank you!" Read more

"I am very pleased with how I was informed throughout the whole process in a timely manner."

"Excellent communication. I was included in the entire process."

"... Friendly Staff, Warm Environment, Fast Service, and Top of the line communication. Great place and the staff make you feel right at home. Will definitely be going ..." Read more

"I got texted about the process."

"Updated often"

Brian (Infiniti owner) reviewed 8/20/26

Kathleen (Lexus owner) reviewed 8/19/26

Very professional, fair and friendly. I will be referring this company to everyone

Very accommodating

Peggy (Lincoln owner) reviewed 8/13/26

Repairs were Excellent and Brooke was wonderful by making arrangements and kept me up to date with the progress. Great job to the whole team! Thank you

I already filled out this Survey! Excellent Service From Brooke & Team!

Paul (Tesla owner) reviewed 8/10/26

Peter (Subaru owner) reviewed 8/10/26

Julie (Toyota owner) reviewed 8/7/26

Brooke was great! Awesome customer service!

Kim (Honda owner) reviewed 8/6/26

Best service and work ever! It was a pleasure doing business with them.

Richard (Subaru owner) reviewed 7/23/26

My wife thinks I was overcharged

Very nice staff

Bruce (Chevrolet owner) reviewed 7/20/26

Shannon (Toyota owner) reviewed 7/20/26

Excellent service!!!

Awesome!!

Stacey (Hyundai owner) reviewed 7/10/26

Brooke was amazing through the whole process and always made sure I was informed on what was going on. Even with unforeseen delays.

I am very pleased with how I was informed throughout the whole process in a timely manner.

Nancy (Lexus owner) reviewed 7/8/26

Love Zappelli's

Charles (Honda owner) reviewed 7/6/26

Great experience, Thank You All.

Great service, 5 Star Craftsmanship.

Good to know Good Service is still around. Another 5 Stars

Duane (RAM owner) reviewed 7/2/26

Repeka (Toyota owner) reviewed 6/29/26

Satisfied with the work that you did. Great job and thank you.

Liliane (Kia owner) reviewed 6/25/26

Heather (Toyota owner) reviewed 6/25/26

Alfredo (Toyota owner) reviewed 6/23/26

The car looks fabulous! Thank you for working with my crazy schedule.

Teresa Susan (Hyundai owner) reviewed 6/22/26

Most definitely

Wonderful customer service. Great people!!!

Brooke helped make me feel secure and well taken care of .

Mary (Mercedes-Benz owner) reviewed 6/16/26

beyond wonderful experience and the nicest ladies ever!

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Zappelli's Body Shop Inc

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Schedule an estimate appointment

About Zappelli's Body Shop Inc

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (666)

593 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?