1st Choice Collision - Houston
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
He gave me 2 keys no remote. The keys don’t even unlock the door. Yal had my car all this time for what!!!!??????
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car is still not complete after a month. Nothing was done right.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The text option was a great asset. Danny was very welcoming and communicative from day one. I appreciated the help every step of the way.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job was well done and the time frame was done as I was notified at this point even the paint job is niece Thank you for making my car look as it did before it got hit Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience overall; felt very comfortable with those who helped me. Thanks for the great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent paint match & body work
Customer Service - 5.0/5.0 -
Excellent. Great communications on progress
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They had the car for a month and they didn't deliver it well. since the engine light was off when I took it and when they delivered it to me they left it with the light on and they didn't even do it right, I also took it again and they didn't want to fix it. bad service
Customer Service - 0.5/5.0 -
They had the car for a month and they didn't deliver it well. since the engine light was off when I took it and when they delivered it to me they left it with the light on and they didn't even do it right, I also took it again and they didn't want to fix it. bad service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everything was wonderful when related to the people and the actual work. I could not have asked for better. I am beyond irritated with the cash issue
Repair Quality - 3.5/5.0 -
Steve and Sharon were great. The car was fixed beautifully. I gave a low rating because I am irritated that the work authorization I signed online stated payment could be in the form of cash, cashier's check, money order, debit / credit card. I had cash but when I arrived, my husband left me and then I was told cash was no longer accepted. I was stuck there until my husband got home and checked his phone calling me back he was very angry that he had to come get me and take me somewhere to buy a money order. I understand that somebody purchased this company since I signed that work authorization, but when I went online again that morning that I picked up the car, be online authorization still said cash was a method of payment. I am irritated I had to waste so much time soon there waiting for my husband to come back, deal with his anger, and deal with my frustration. Somehow it doesn't seem right I was punished for being unaware that the rules had changed from when everything I saw said that it was exactly the same. I believe an exception should have been made because everything listed on the authorization I signed as well as what was still online led me to believe that cash was an acceptable form of payment. It should have been noted somewhere somehow or I should have been told before I got there. I Ocean view that the online form should have been updated. Notice should have also been posted online. You were able to send me a text to take this survey why could I not have received a text while my car was at workshop advising me that the forms of payment had been modified?
Customer Service - 1.5/5.0 -
Again the people, Steve and Sharon and all the others who answered the phone were terrific and get a 10 plus I prefer to cash issue for my low opinion
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding customer service very happy
Likely to Recommend - 5.0/5.0 -
I was recommended by a family member - I will pass it on.
Repair Quality - 5.0/5.0 -
Cannot tell that the car was damaged.
Customer Service - 5.0/5.0 -
Answered all of my questions and returned all calls. Car was ready when promised and they helped me with my rental car
Returned Clean
My Experience - 5.0/5.0 -
You a guys always do go work