3D Collision Centers - Spring City

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my 3rd time using 3-D Collision Centers over probably about 15 years. If I’m ever unfortunate to need a body shop in the future, I would definitely return. The quality of work is exceptional and the team in Spring City are very courteous and caring. I really appreciated the frequent text updates that saved me ever wondering what the status was or if I should call to check in. Thank you for doing a beautiful repair job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great, would never know the accident happened!

Customer Service - 5.0/5.0 -

Everyone was so nice and friendly and helpful !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone that I spoke to at the collision center was very helpful answered all my questions and kept me updated on the status of the repairs each step of the way. They even finished a day earlier than expected.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They were great to work with, answered all my questions and fixed all issues!

Customer Service - 0.5/5.0 -

Tech was loud about it not being his problem, I was in the waiting room and could hear word for word

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 5.0/5.0 -

Very nice

My Experience - 5.0/5.0 -

3D was very professional and service-oriented throughout the process. My car was ready when they said it would be ready.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

3D was very communicative and stayed on target for the completed date

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Liked having text updates throughout the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They did an excellent job on almost every part of my car minus a tiny paint bubble which I noticed and they fixed it immediately.

Customer Service - 5.0/5.0 -

Their customer service is very knowledgeable and personable. I feel they are top notch!

My Experience - 5.0/5.0 -

They committed well and had my car returned on time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The car looks great. The bumper work looks great

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The front of the vehicle looks like new. The repairs to the bumper were done professionally.

Customer Service - 4.5/5.0 -

The Customer Service was pretty good

My Experience - 5.0/5.0 -

Excellent communication & kept me well informed on the status of my repair throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Been going to 3-D for a while they’ve been very good to me. Very quality work always on time and will definitely continue to use them in the future.

Repair Quality - 5.0/5.0 -

All work was done on time and was delivered in a condition of the highest standard. I had a fairly sizable scratch in the quarter panel that was not part of the damage in for repair and I asked if they could address it while the car was in the shop. They said no promises, but works see what they could do. Sure enough, it was taken care of. When I picked the car up, they walked me around the car to inspect and made sure I was 100% satisfied. No issues whatsoever. They are an amazing crew, from Lauren in the front office to the many guys working at the shop. I couldn’t be happier.

Customer Service - 5.0/5.0 -

Lauren was extremely helpful from when I first dropped it off for the inspection until the time I picked it up. They also gave me regular updates on the repair status and at what stage it was at.

My Experience - 5.0/5.0 -

I was impressed from beginning to end. You were able to send the photos to the insurance company. You kept me apprised of everything that was happening along the way. My car looks like it was brand new. . The Repair.looks amazing. My car was cleaned and ready when I was told it would be. There were no surprises. I am completely happy with the outcome. I cannot thank you enough. You made a bad situation stress-free. Thank you again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was very satisfied with 3-D repairs. I cannot say the same for your insurance company. Dealing with you has been a

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service. Very friendly staff kept me well informed throughout the process and my car looks like a million bucks🚙✨

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

I would be a little more hesitant to recommend shop after this part experience. Previous experience with shop went well but this last experience wasn’t as good.

Repair Quality - 3.5/5.0 -

There seemed to be a few areas where the paint lines could have been cleaner on the driver side door. Door handle looks as though there is chipped paint which I don’t recall being there previously. One small piece of trim by lower fender area seemed to be not fully clipped installed. Might be missing retention clip have to investigate further.

Customer Service - 3.0/5.0 -

Communication was delayed. Mechanical parts issue was missed upfront delaying delivery an extra week. Had to call for updates regularly.

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the regular updates throughout the process. The car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean