Caliber - Phoenixville - West

4.8 (1,368reviews)
95%
999 Township Line Rd,  Phoenixville,  PA  19460
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,368)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent updates via text and phone calls throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was another strength, as many repairs were completed ahead of schedule. Staff were widely described as friendly, professional, knowledgeable, and genuinely caring. A few customers noted areas for improvement, including occasional delays, cleanliness concerns upon vehicle return, and instances where post-repair issues required a return visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Great job, cant complain about anything. The body work looks outstanding."
"... The work was completed on time as scheduled, and the work appears to be impeccable. I had substantial damage to the front end from a ..." Read more
"We observed scuff marks and minor scratches on our vehicle when we made the pickup."
"Amazing service from communication, easy process, great timeline, and quality of work. I will only let caliber work ..." Read more
"It was done 3 day prior to due date . We were so happy"
"My car looks like the day I bought it! The repairs were completed earlier than expected. They were in contact every step of the way. I highly ..." Read more
"Amazing team, great communication, super fast service. Finished ahead of estimate."
"There were several delays and we got it after 2 weeks later than expected."
"My vehicle was finished well ahead of schedule. I was given regular communication about the progress. ..." Read more
"there was no communication. I was never told what the cost of repair would be, what all parts were to be replaced ..." Read more
"Absolutely. consistent updates regarding expected completion date"
"... transparent from start to finish. I was provided weekly updates and personal phone calls about the status of my vehicle. The work was completed on time as ..." Read more
"I was told every step of the way the process and where my car was in getting the work done. They worked ..." Read more
"Lack of communication"

My Experience

Great customer service and car was done a week before it was expected!!

Likely to Recommend

Repair Quality

Where the spots were marked with dry erasemarker, and where they wrote on the window, it was wiped off, but the window and truck body now has a smear on it that glared during nighttime driving. I just wish they had washed the vehicle before giving it back to me.

Customer Service

The women themselves were very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful and super nice to work with. They did excellent work on my car and I got it back a day earlier than promised.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All staff I interacted with were kind and efficient.

My Experience

Letting me know the progress and having it finished in a timely fashion. Oh returning the rental car back to enterprise for me, much appreciated.

Likely to Recommend

Repair Quality

There is an airflow sensor in my grill that wasn’t repaired properly that I have to bring it down for to have you all look at and repair scheduled at that time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I dealt with at Caliber was friendly and informative. The work done was fantastic. My car looks brand new again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Timely repaire

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Without a doubt I would HIGHLY RECOMMEND CALIBER COLLISION to everyone! 😊

Repair Quality

I'm very impressed with Caliber's work on my vehicle attention to the details and they did an excellent job! I would definitely recommend them to everyone 😊

Customer Service

Their customer service was very nice , they were really very welcoming

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After repair car is not back to original condition. I’m not seeing garage doors opener as a an option on screen as it’s not available. I reached out to caliber collision and technician told me he is going to talk to Audi to find a cause. In short car is not fixed yet.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Keep me updated on the progress of my Audi,

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone at the shop was more than helpful extremely nice caring and compassionate, and I thanked them very much for everything

Customer Service

Everyone was more than nice and helpful throughout the whole process of caliber collision. Definitely will come back again if need be.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Explained all details in easy to understand manner. Great attitude to ease fears of unknown

Likely to Recommend

Repair Quality

staff was very courteous and answered all questions in detail.

Customer Service

were courteous and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely.

Repair Quality

Very friendly staff. extremely fast service and a great place to work with.

Customer Service

Very friendly staff and informed me through process of my vehicle's status.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job

Customer Service

Nice work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber was very efficient and easy to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality work

Likely to Recommend

Repair Quality

Customer Service

Great customer service and quality repair work. It was promised the August 24th but called that day and said it needed additional work due to a part not fitting correctly. I appreciated that they were thorough in the work performed and did not just to pass it off.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Megan is the best!

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