3D Collision Centers - West Chester
In operation 45 years.
Founded in 1981 by Dave Niestroy, our independently owned multi shop operation has 9 state of the art locations in the Southeast region of Pennsylvania. 3D offers its customers the highest quality workmanship with a no excuse attitude. Driven, Dynamic, Dedicated are more than just words in their showrooms, they are part of the woven culture that is 3D.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
You need to have better communication with Rafferty's Subaru to make this seamless.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Loaner wasn't available for a significant amount of time from Rafferty's because of a lack of communication, even though I had scheduled this long before I turned my Crosstrek in for the repairs.
My Experience - 0.0/5.0 -
Repairs were delayed beyond the promised date. I was told that at the last minute it was discovered that a part was not delivered, although the car in the shop for two weeks. I didn’t have a car all that time
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Job was delayed beyond the promised deadline. I received a text on Monday that the repair was on track and the car will be ready on Friday. On Friday I was told by the front desk person that it discovered that a part needed to be ordered, although the car had been in the shop for tow weeks. He didn’t know what part or when it will arrive. All through that time I didn’t have a car. The car was not ready till the following Monday
Customer Service - 2.0/5.0 -
He did not have the ability to explain the reason for the delay. Was not able communicate directly with the workers at the shop to explain or confirm the situation. He was in the dark as much as I was.
Returned Clean
My Experience - 0.0/5.0 -
Issues with repair - Headlights need adjustment (driver side points higher than passenger side) - No inspection stickers - Lane departure button not working - Driver side front side marker - Passenger side rear side marker - Passenger side, side turn signal - Seats and doors covered in oil/grease - Glass pieces in interior
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect. However this is the 2nd survey I have completer
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very disappointing
Repair Quality - 1.0/5.0 -
My car won't charge now, nobody even tested it. They admitted to never charging the vehicle. I've had it in my driveway for 2 days charging with no added charge. My car also had scratches on the interior and the seats had dirty white smears on them.
Customer Service - 3.0/5.0 -
Great people, doing their best but was surprised they didn't know wether the car had been charged or tested for charge.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at 3D Auto-body were polite and professional. They made the process very easy and answered all of my questions. I was kept up to date every other day on the progress of the repairs to my car. They did a fantastic job repairing my car and as a bonus they even cleaned the interior when it was ready to be returned to me. I would definitely recommend them and use them again if needed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great at keeping me updated along the way
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completed on schedule with updates daily. Looks like the accident never happened
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am really impressed with the quality of the repair done by 3D. Last month all the seams are straight and tight. The paint looks wonderful. I have no problems at this time. I will recommend 3-D to my friends for future repairs.
Customer Service - 5.0/5.0 -
3-D kept me apprised of how the repairs were going and the estimated finish time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with
Customer Service - 5.0/5.0 -
Great to work with
My Experience - 5.0/5.0 -
The repair was great, and the detailing of the car makes it look better than when I dropped it off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The rear bumper needed to be replaced and painted. It looks great and the paint matches perfectly.
Customer Service - 5.0/5.0 -
The car was ready earlier than promised.
Returned Clean
My Experience - 5.0/5.0 -
Pretty solid work. Body panel gaps lined up, good job on blending the paint too. Even looks like it got a wash. I remember it being dirty when I dropped it off. Thank you for the hard work! Much appreciated.
My Experience - 0.0/5.0 -
I spoke with the customer representative about the repair. The parts were not installed properly because they are aftermarket parts. I hope you can help me get them replaced
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
EVERYONE I've come in contact with at 3D has been wonderful! Kind, concerned, polite, accommodating, efficient and professional. And, everyone seems to enjoy her/his job! It is a pleasure working with all of you. Many thanks! (I know you will be in touch re: the continuing bumper issue.) I will definitely recommend you to folks I know who are looking for body work specialists.